Enterprise Customer Success Manager

SentiLink is a company providing innovative identity and risk solutions for institutions and individuals. The Enterprise Customer Success Manager will be responsible for onboarding new clients, maintaining relationships with enterprise accounts, and ensuring customer success through a consultative approach and understanding of the fraud domain.

Responsibilities:

• Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
• Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc
• Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
• Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
• Establish business goals with each client and establish a plan to achieve targets

Requirements:

• 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
• Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering
• Partner with Sales during pre and post sales
• Self-motivated, detail-oriented, with a big appetite for making our partners successful
• Willingness to travel up to 25% of the time to visit clients and for industry relevant conferences
• Candidates must be legally authorized to work in the United States and must live in the United States
• Experience with Salesforce and Apollo, a plus