Strategic Technical Project Manager

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. They are seeking a Strategic Technical Project Manager to drive the success of large-scale customer engagements by managing complex implementations and ensuring alignment across various teams.

Responsibilities:

• Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management
• Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks
• Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models
• Drive disciplined scope control, change management, and financial oversight across strategic engagements
• Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery
• Identify and proactively mitigate risks across technical, operational, and organizational dimensions
• Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer
• Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment
• Develop reusable playbooks, governance frameworks, and strategic delivery standards to elevate the broader Professional Services practice
• Mentor Senior TPMs and contribute to leadership capability within the team

Requirements:

• Bachelor's degree (or equivalent experience) and 10+ years of relevant experience
• 7+ years managing enterprise-grade software or SaaS implementations within Professional Services or Technical Consulting
• Proven track record managing multi-workstream engagements with complex stakeholder environments and contract values exceeding $500K+
• Strong project governance, financial management, and executive stakeholder alignment capabilities
• Technical fluency in APIs, data models, and enterprise integrations sufficient to guide architectural discussions and manage risk
• Experience partnering cross-functionally with Product and Engineering teams
• Exceptional communication skills for both technical and executive audiences
• Ability to operate effectively in fast-paced, evolving product environments
• Willingness to travel up to 10–15%
• Travel: Up to 15% for customer onsite engagements and company events