Amazon Connect Senior Engineer

Tech Mahindra Business Process Services is seeking an Amazon Connect Senior Engineer. This role involves engineering complex Contact Center applications and requires a solid understanding of application development and AWS Cloud contact center solutions.

Responsibilities:

• Lead development for CCaaS implementations on client projects
• Ownership and responsibility for end-to-end solution development including:
• Routing strategy
• IVR design
• API approach and external data integrations
• Design and maintain reusable code libraries
• Advise on testing strategy and provide input into test plans
• Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs
• Hands-on experience in the development for contact center solutions
• Experience helping build client use cases, requirements, designs and test plans
• Experience should include people and team management, enterprise architecture and technical leadership

Requirements:

• Current AWS developer certification
• 3 or more years' experience with Amazon Connect and UC environments
• 7 years of overall software development and/or CCaaS development experience
• Experience with software development, to include design, custom and common coding (using JavaScript, Python, Node.js preferred), and testing of real time systems
• Implementation of AWS Cloud contact center solutions
• Work with customer IT Architecture team to design the end-to-end solution and provide technology guidance
• Discuss migration efforts in cloud contact center and aid as the Subject Matter Expert in the migration and deployment of the solutions
• Provide solution optimization and process improvement with unique template IVR and interaction routing
• Network infrastructure experience
• Experience creating and presenting technical design stakeholders (technical and non-technical)
• AWS preferred