Senior M365 Delivery Engineer

NeoSystems LLC is seeking a Senior Microsoft 365 Delivery Engineer who plays a vital role in ensuring operations are efficient and aligned with the organization’s strategic goals. The role involves developing strategic plans, maintaining operational standards, and supporting customers with technological implementations focused on secure and compliant solutions.

Responsibilities:

• Develop and implement strategic plans, processes, and procedures
• Establish and maintain operational standards for quality deliverables, efficacy, and timeliness for NeoSystems services and deliverables
• Monitor key performance indicators and adherence to SLAs
• Serve as a NeoSystems’ Microsoft 365 delivery representative to internal and external stakeholders including executive business reviews, escalation management, and performance reporting
• Participate and work with stakeholders for the development of new product offerings, providing key inputs to operational delivery requirements and support models
• Ensure effective and smooth transition with other NeoSystems teams for onboarding and maintenance projects
• Support the creation and management of support processes, knowledge base articles, playbooks, and other documentation management
• Work with a team of engineers to build, analyze and review standardized Microsoft 365 GCC and GCC High tenant environments for clients that require compliance in accordance with CMMC, NIST 800-171 and/or DFARS 7012
• Collaborate with peers through multiple simultaneous projects including services onboarding, cloud migration, and continuous maintenance while ensuring minimal disruption and maintaining data integrity and security
• Support and participate in architectural reviews and provide recommendations such as technology, compliance requirements, audit guidance, security benchmarks and security best practices change
• Interact with clients and prospective business stakeholders to understand their needs and challenges to define, detail, and scope technical requirements into deliverable solutions
• Provide advanced troubleshooting and problem resolution
• Create comprehensive technical documentation including playbooks, design documents, configuration guides, Knowledge Base guides, and standard operating procedures
• Establish and maintain strong relationships with key vendors and partners. Develop a nuanced understanding of strategic vendors' roadmaps to support the company’s business objectives
• Maintain flexibility to ensure critical tasks, incidents, and business needs are addressed promptly, with a focus on delivering solutions and sustaining operational continuity
• Promote NeoSystems service offerings and capabilities where services will enhance clients experience and security
• Demonstrate breadth and depth of knowledge in cloud-based infrastructure, secure configuration, and optimized performance. Focus on clients’ key business challenges and act as a trusted technical advisor

Requirements:

• Strong understanding of the Microsoft Modern Workplace applications
• Ability to adapt business needs to technical configurations
• Ability to deliver operational services
• Ability to think strategically and make sound decisions under pressure
• Experience in developing and implementing strategic plans, processes, and procedures
• Experience in establishing and maintaining operational standards for quality deliverables, efficacy, and timeliness
• Experience in monitoring key performance indicators and adherence to SLAs
• Experience serving as a Microsoft 365 delivery representative to internal and external stakeholders
• Experience participating and working with stakeholders for the development of new product offerings
• Experience ensuring effective and smooth transition with other teams for onboarding and maintenance projects
• Experience supporting the creation and management of support processes, knowledge base articles, playbooks, and other documentation management
• Experience working with a team of engineers to build, analyze and review standardized Microsoft 365 GCC and GCC High tenant environments
• Experience collaborating with peers through multiple simultaneous projects including services onboarding, cloud migration, and continuous maintenance
• Experience supporting and participating in architectural reviews and providing recommendations
• Experience interacting with clients and prospective business stakeholders to understand their needs and challenges
• Experience providing advanced troubleshooting and problem resolution
• Experience creating comprehensive technical documentation including playbooks, design documents, configuration guides, Knowledge Base guides, and standard operating procedures
• Experience establishing and maintaining strong relationships with key vendors and partners
• Demonstrated breadth and depth of knowledge in cloud-based infrastructure, secure configuration, and optimized performance
• Extensive knowledge and demonstrated experience in Microsoft 365, business process transformation, cloud modernization, data migration, and digital transformation
• Proven experience in IT service delivery, cybersecurity service delivery supporting IT operational environments including SOC or NOC
• Experience with NIST 800-171, NIST 800-53, CMMC, or other highly regulated IT and Security control standards
• CISSP, Six Sigma, ITIL, or other IT operations-focused certifications
• Excellent communication skills, with the ability to engage effectively with stakeholders at all levels
• Demonstrated ability to understand and serve customers' needs and manage several customers simultaneously
• Highly collaborative with a team mindset, sharing ideas and supporting cross-functional colleagues
• Demonstrates a results-driven approach to IT operations