Support Engineer II

V-Soft Consulting Group, Inc. is currently hiring for a Support Engineer II to provide support for production schedules and workflow. The role involves monitoring, troubleshooting, and improving operational efficiency while ensuring compliance with service level deadlines.

Responsibilities:

• Monitor, support and troubleshoot production schedules/workflow for operating issues involving failures, degradation and late dependency/successor event correlation using various monitoring tools
• Develop a comprehensive understanding of respective production schedules, job flows and service level deadlines
• Triage basic problems, taking corrective action to ensure availability and minimize downtime
• Follow standard operating procedures, while continuously looking to recommend/establish new procedures or workflow to increase customer service and operational efficiency
• Completes checklists/turnover logs for audit compliance
• Assist with troubleshooting Remote File / Data Transmission delivery issues
• Analyze and evaluate reoccurring problems and make improvement recommendations to senior technicians or management
• Assist in maintaining technical documentation and standard operating procedures
• Provides daily support to users and programming groups
• Ensure the timely process through which production schedules are completed and problems are controlled
• Works to increase industry knowledge through daily work responsibilities and available resources
• Completes work assignments in conjunction with senior staff members and other team members as needed
• Resolves moderately complex problem issues and/or processing delays
• Other duties as required

Requirements:

• Undergraduate degree in related field or equivalent 1-3 years of work experience
• Good communication and interpersonal skills
• Knowledge of Tape Storage Management (TSM) or other backup software products
• Working knowledge of an automated mainframe / open system platform scheduling system, preferably IBM Tivoli
• Experience with multiple hardware and software technologies: i.e. Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools
• Dependable, flexibility to work weekends and holidays in 24 x 7 working environment
• 3rd Shift
• IBM Scheduling
• JCL - job restart knowledge
• Mainframe Knowledge
• ROSCOE
• Production Control Experience
• Secure File Transfer Protocol (SFTP)
• TWS