JustAnswer is transforming professional services through AI combined with human expertise. They are seeking a Senior Director, Product Design to elevate design practices, focusing on creating intelligent experiences that balance human judgment with AI capabilities.
Responsibilities:
- Transform design into an AI-native practice: define where human judgment matters most and where AI can accelerate workflows from discovery to delivery
- Set the bar for taste and trust: establish a design standard that ensures experiences feel coherent, credible, and distinctly human as we scale with AI
- Build an AI-enabled design system: evolve our system into reusable components + patterns + prompts that scale quality and enable safe creation beyond the design team
- Lead and grow a high-impact team (~20+): coach, develop, and raise the team’s AI fluency while preserving what already makes Pearl design great
- Ground design in real human insight: deepen customer and expert research, leverage AI to surface behavioral patterns and intent, and ensure experiences reflect how people actually think, decide, and act
- Drive experience strategy upstream: strengthen research and system-level experience thinking, and partner across Product, Eng, Content, and ML to deliver outcomes, not just interfaces
Requirements:
- 10+ years in product design, experience design, or related leadership roles
- Proven leadership of multidisciplinary design teams at scale
- Track record elevating design quality and organizational design maturity
- Experience building or evolving design systems used across complex products
- Deep partnership with Product and Engineering to deliver customer-facing experiences
- Demonstrated integration of AI into design workflows, prototyping, or product development to improve velocity, insight, or consistency
- Strong judgment in distinguishing where human craft is essential and where AI can accelerate quality and speed
- Experience in marketplace, SaaS, platform, or two-sided ecosystem environments
- Experience building rapid prototyping and discovery practices
- Experience scaling design through systems, automation, or tooling