Senior Director, Product Design

JustAnswer is transforming professional services through AI combined with human expertise. They are seeking a Senior Director, Product Design to elevate design practices, focusing on creating intelligent experiences that balance human judgment with AI capabilities.

Responsibilities:

• Transform design into an AI-native practice: define where human judgment matters most and where AI can accelerate workflows from discovery to delivery
• Set the bar for taste and trust: establish a design standard that ensures experiences feel coherent, credible, and distinctly human as we scale with AI
• Build an AI-enabled design system: evolve our system into reusable components + patterns + prompts that scale quality and enable safe creation beyond the design team
• Lead and grow a high-impact team (~20+): coach, develop, and raise the team’s AI fluency while preserving what already makes Pearl design great
• Ground design in real human insight: deepen customer and expert research, leverage AI to surface behavioral patterns and intent, and ensure experiences reflect how people actually think, decide, and act
• Drive experience strategy upstream: strengthen research and system-level experience thinking, and partner across Product, Eng, Content, and ML to deliver outcomes, not just interfaces

Requirements:

• 10+ years in product design, experience design, or related leadership roles
• Proven leadership of multidisciplinary design teams at scale
• Track record elevating design quality and organizational design maturity
• Experience building or evolving design systems used across complex products
• Deep partnership with Product and Engineering to deliver customer-facing experiences
• Demonstrated integration of AI into design workflows, prototyping, or product development to improve velocity, insight, or consistency
• Strong judgment in distinguishing where human craft is essential and where AI can accelerate quality and speed
• Experience in marketplace, SaaS, platform, or two-sided ecosystem environments
• Experience building rapid prototyping and discovery practices
• Experience scaling design through systems, automation, or tooling