Manager Digital Product

CVS Health is committed to building a world of health around every individual, focusing on connected and compassionate health experiences. They are seeking a Manager Digital Product to define and deliver digital product capabilities that enhance customer and colleague experiences while driving measurable business outcomes.

Responsibilities:

• Define and deliver digital product capabilities that improve customer and colleague experiences and drive measurable business outcomes
• Partner with business, design, engineering, data, and operations to shape product vision and roadmap
• Translate needs into clear requirements, prioritize work based on value and feasibility, and ensure high-quality delivery from discovery through launch and ongoing optimization
• Own product performance through KPIs, stakeholder communication, and continuous improvement

Requirements:

• 5+ years of experience in digital product management (or closely related product role)
• 5+ years of experience owning a product roadmap and backlog
• 5+ years of experience prioritizing work using customer value, data, and delivery constraints
• 5+ years of experience defining and tracking product success metrics/KPIs and using insights to iterate
• 5+ years of experience partnering closely with engineering, design, and business stakeholders in an agile environment
• 5+ years of experience working with cross-functional teams to deliver products from discovery through launch
• Bachelor's degree in business, Computer Science, Information Systems, Data/Analytics, Engineering, or related field (or equivalent work experience)
• Experience building digital products for contact center / servicing workflows (agent tools, CRM integrations, case management, call routing, knowledge content)
• Strong written and verbal communication skills, including ability to influence without authority
• Experience delivering AI-enabled experiences (agent assist, summarization, intent detection, decision support, workflow automation) with clear governance and measurement
• Familiarity with healthcare/payer domains and regulated environments (claims, benefits, eligibility, prior auth, member/provider servicing)
• Experience with journey mapping and translating service pain points into product requirements and adoption plans
• Strong partnership experience with data science/analytics to define KPIs, run experiments, and improve outcomes over time
• Experience coordinating across multiple tech teams and stakeholders (platform teams, security/compliance, operations), including handling dependencies and release planning
• Experience with process and framework adoption (standardizing templates, intake, prioritization, and meeting cadences across multiple PMs)