Engagement Cloud Project Manager

PAR Technology Corporation is a leader in restaurant technology, empowering brands worldwide. The Engagement Cloud Project Manager will lead large-scale deployments, ensuring delivery excellence by driving cross-functional execution and managing scope, timeline, and budget.

Responsibilities:

• Lead enterprise SaaS + hardware implementation programs with full delivery accountability
• Establish strong executive-level partnerships with customer stakeholders
• Drive cross-functional alignment to ensure projects are delivered on time and within scope
• Manage risks, dependencies, milestones, and critical path across global teams
• Facilitate customer workshops to gather requirements and validate solutions
• Own scope governance, including change control and commercial impact discussions
• Provide clear, executive-ready status reporting and dashboards
• Proactively manage escalations and drive resolution
• Translate business requirements into high-quality functional solution documentation
• Act as the voice of the customer, influencing internal prioritization and process improvement

Requirements:

• 5+ years of enterprise project management experience
• 5+ years in restaurant technology, hospitality tech, or complex SaaS implementations
• Proven experience managing multi-workstream, cross-functional delivery programs
• Experience working with enterprise customers and executive stakeholders
• Strong risk management and scope control discipline
• Exceptional communication and executive presentation skills
• Experience working with globally distributed teams
• PMP certification preferred