Mgr Digital Product Management-Group Digital Product Manager

Federal Express Corporation is seeking a Manager of Digital Product Management to lead a cluster of related products and drive product strategy across multiple teams. This role involves managing product managers, coordinating roadmaps, and enhancing customer experiences in the Visibility digital product space.

Responsibilities:

• Set the strategic direction for a product group, aligning to company objectives and customer needs
• Manage a team of PMs or lead without authority across squads to deliver against shared goals
• Coordinate roadmaps across interdependent teams and ensure clear prioritization across the portfolio
• Elevate product quality, consistency, and measurement by mentoring and reviewing team deliverables
• Partner with engineering, design, marketing, and analytics to ensure holistic product planning
• Advocate for customer and business needs with senior leadership and translate strategy into execution
• Drive planning, budgeting, and reporting for your area, balancing quick wins with long-term vision
• Owning product vision and roadmap for this problem space
• Improving the customer experience with and accuracy of delivery predictions
• Analyzing the suite of delivery management options and improving their utilization and effectiveness
• Developing go-to-market approaches for new market offerings for specific industries or verticals
• Collaborating cross-functionally across engineering, data science, design, customer support, business stakeholders, and other product teams to deliver positive experiences
• Defining, monitoring, and analyzing KPIs to inform future iterations
• Directly managing and mentoring a team of product managers across different levels

Requirements:

• Bachelor's degree in Business, Computer Science, Engineering, or a related field. In lieu of a degree, 9 years of practical experience may offset education requirements
• 5 years of experience in product management, with at least 3+ years in a senior or lead product management role
• Proven track record of managing the development of digital products from ideation through launch and beyond
• Strong understanding of agile methodologies and experience working in an agile development environment
• Experience with data analysis and using customer insights and metrics to inform product decisions
• Excellent communication and leadership skills, with the ability to influence and engage stakeholders at all levels
• Experience managing complex, cross-functional product initiatives, particularly in a fast-paced, technology-driven organization
• Strong technical background, with the ability to engage in technical discussions and understand technical constraints and opportunities
• Experience in digital product management within e-commerce, SaaS, or similar industries
• Familiarity with tools such as JIRA, Confluence, Aha!, and analytics platforms (e.g., Google Analytics, Mixpanel)
• Passion for staying informed about industry trends, market dynamics, and emerging technologies
• Strong experience building consumer-facing products in last mile delivery, logistics, supply chain, transportation, or similarly operational environments
• Experience partnering with data science teams to deliver predictive capabilities and improve performance over time
• Ability to translate operational problems into scalable product requirements and workflows
• Strong understanding of customer experience design in high-stakes, high-volume environments
• Strong analytical skills with experience defining and tracking KPIs
• Excellent communication and collaboration skills, including comfort working with both technical and operational leaders