Bilingual Customer Service Representative – Spanish English – Remote in New York

TTEC is an award-winning company focused on creating exceptional customer experiences. As a Bilingual Customer Service Representative, you will resolve escalated or complex calls from customers, ensuring an outstanding customer experience through effective communication and problem-solving.

Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Requirements:

• At least 1 year of customer service experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Great written and verbal communication skills in Spanish-English
• Computer experience
• High speed internet connection (>25mbps). A hardwired connection to your home router is recommended