Principal Cloud Managed Services Engineer

NTT DATA is a trusted global innovator of business and technology services, renowned for its technical excellence and leading innovations. The Principal Cloud Managed Services Engineer is responsible for creating and maintaining cloud-based infrastructure for clients, acting as a technical leader and consultant to ensure successful managed services outcomes.

Responsibilities:

• Creates and maintains the Cloud-based Infrastructure of managed service to clients
• Provides highly technical or sophisticated in nature support across Cloud technologies/Cloud solutions
• Provides consultancy support where fourth-line engineer teams were unable to resolve the problem
• Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers
• Acts as emergency support contact as needed, for critical client and business-impacting issues
• Communicates with other teams and clients for extending support
• Leads the design and architecture of managed cloud solutions for clients, considering their unique requirements and business objectives
• Oversees the implementation of cloud solutions, including cloud design, configuration, and deployment and ensures adherence to best practices and industry standards
• Monitors and optimises the performance of clients' cloud-based infrastructures, identifying and resolving issues proactively
• Implements and maintains cloud security measures, ensuring compliance with relevant industry regulations and data protection standards
• Leads the troubleshooting and resolution of highly complex cloud-related incidents and problems and provides technical expertise and guidance to resolve critical issues
• Continuously identifies opportunities to improve cloud performance, security, and service delivery, driving process enhancements and technological advancements
• Creates and maintains comprehensive technical documentation, including technical diagrams, configurations, and operational procedures
• Develops scripts and automation solutions, streamlining network operations, and enhancing efficiency
• Plays a pivotal role in deploying and managing cloud solutions, integrating automation tools, and driving innovation to meet the evolving needs of client
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
• May work on implementing and delivering Disaster Recovery functions and tests
• Performs any other related task as required

Requirements:

• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
• Extended Managed Services experience
• Extended knowledge and experience in ticketing tools, preferably Service Now
• Extended experience working in multiple large Global Enterprise client outsourcing projects
• Extended vendor management experience
• Extended in-depth experience and understanding of the IT industry and standards for IT service management
• Extended experience in more than one area of expertise
• Extended experience across Emerging technology and trends impacting IT operations
• Extended experience in designing, implementing, and managing complex enterprise cloud solutions
• In-depth knowledge of cloud technologies
• Excellent understanding of managed services concepts
• Excellent knowledge of cloud monitoring and management tools for performance optimization and troubleshooting
• Excellent problem-solving skills with ability to identify complex cloud issues, brainstorm potential solutions and choose the best way to resolve an issue
• Demonstrates leadership skills, with effective communication and interpersonal skills to interact with clients, vendors, and internal teams
• Project management skills and the ability to handle multiple tasks and priorities effectively
• Excellent scripting/programming skills
• Strong scripting skills in languages such as Python, Perl, or Ruby, and experience with automation tools like Ansible, Puppet, or Chef
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
• Relevant certifications such as (but not limited to) - VMware certified Professional: Data Centre Virtualization
• VMware Certified Specialist – Cloud Provider
• VMware Site Recovery Manager: Install, Configure, Manage
• Microsoft Certified: Azure Architect Expert
• AWS Certified: Solutions Architect Associate
• Veeam Certified Engineer (VMCE)
• Rubrik Certified Systems Administrator
• Zerto, pure, vxrail
• Google Cloud Platform (gcp)
• Oracle Cloud Infrastructure (oci)