Solution Engineer - FSI

Qualtrics is a leader in Experience Management, serving over 18,000 clients globally with software that enhances frontline experiences. The Solution Engineer - FSI role focuses on providing presales technical support and solution strategy to clients, ensuring their satisfaction while promoting the Qualtrics SaaS platform.

Responsibilities:

• Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction
• Provide direction and specialist knowledge in applying the technology/application to the customers organization
• Develop and deliver high quality Qualtrics presentations and product demonstrations
• Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions
• Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services
• Effectively consult with management of customer organizations
• Participates in sales planning and business development activities
• Develop and demonstrate moderately complex solutions
• Architect solutions and prototype solutions for customers
• Present and articulate Qualtrics product's strengths, relative to competitors
• Interacts with development to enhance/refine Qualtrics products for the Healthcare team
• Provide exemplary pre-sales technical expertise for accounts through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
• Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise. Translate product/technical features into value drivers
• Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and Healthcare sales people
• Build working knowledge of competing products and how to technically sell against them
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products
• Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
• Become an expert in Qualtrics XM Platform and other Qualtrics products
• Develop/maintain technical and business knowledge of industry directions and trends

Requirements:

• Minimum of 4.5 years of prior Sales/Solutions Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers
• High energy, self-starter comfortable with ambiguity in entrepreneurial environments
• Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
• Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
• Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques
• Possess 'best of breed' functional sales experience that could be applied across an entire sales area in general or specific functional categories
• Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
• Undergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Computer Science, Information Systems, Mathematics, Statistics, or other quantitative field. Strong academic performance.)
• Legally authorized to work in United States
• Travel required (Up to 25%)
• Experience in HTML, CSS, JavaScript, SQL a plus
• Experience and familiarity with contact centers and voice of the customer programs
• Experience and familiarity with AI and Large Language Models
• Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support