Business Systems Analyst

ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. They are seeking a skilled Business Systems Analyst to support gathering requirements, managing projects, and maintaining their ticketing portal for enterprise system applications.

Responsibilities:

• Partner with business users and stakeholders to gather, analyze, and document business requirements across operations, sales, marketing, support, fulfillment and finance functions
• Translate business needs into clear user stories, acceptance criteria, and functional specifications
• Build relationships, network, and work closely with business users and business leadership to understand existing business processes, define new business processes, build roadmaps, set priorities, and execute complex projects
• Present ideas, designs, and areas of expertise to business user groups, including management, for alignment and signoff
• Document detailed requirements and solution designs using visualization tools like LucidCharts
• Carry out functional testing and assist the QA review process for Change Approvals
• Assist the Business Systems Department in determining the scope and impact of enhancement requests, estimating effort, developing detailed project plans with a timeline, managing cutover tasks, tracking delivery to timelines, and communicating status with appropriate cadence
• Maintain systems team backlog, including building out and configuring tools, ensuring it is clear, complete, and up to date
• Manage release planning, ensuring RACI model is defined and being followed
• Provide reporting on systems team performance and impact and help with goal planning and tracking

Requirements:

• 5+ years of experience in a similar role
• Strong problem-solving and analytical skills
• Established written and verbal communication skills and the ability to tailor approach based upon audience and message
• Hands-on experience with change management tools/methodologies
• Extensive experience working with Salesforce CRM, ERP's, WMS and Billing Systems
• Experience defining business requirements, writing user stories, and providing detailed system and functional designs
• The ability to communicate system issues and impacts to business stakeholders in clear, non-technical terms
• A desire to succeed in a data-driven, fast-pace, ever-evolving, and entrepreneurial environment
• Project management experience
• Experience interacting with senior management / executive teams