Senior Product Manager

H&R Block is committed to helping people and providing confidence in their financial journeys. The Senior Product Manager will manage product strategy from discovery through delivery, overseeing the development of complex digital products while ensuring alignment with business objectives.

Responsibilities:

• Own the end-to-end return approval experience, enabling tax clients across multiple channels to digitally review, pay, sign and file their return and feel confident in the results and relationship with H&R Block
• Demonstrate a deep understanding of customer problems and articulate a compelling product vision, leading by example in problem-solving and customer-centric discovery practices
• Facilitate continuous discovery, including frequent user research, to understand customer needs, balance desirability, viability, and feasibility, and drive alignment through reviews of discovery artifacts with cross-functional partners and leaders
• Deliver on time, on budget, and with superior quality, managing all aspects of product development and implementation, including business changes and technology conversions
• Lead product ceremonies for cross-functional product squads using modern SDLC best practices and methodologies, ensuring high performance and collaboration
• Create an environment of psychological safety for innovation and foster a strong sense of ownership within the team
• Develop and refine a product roadmap, drive a prioritized product backlog with high-quality epics, features, user stories, and acceptance criteria
• Align product strategy with technical capabilities and constraints, encouraging the use of modern technology
• Coordinate activities and report regularly to the product team and leadership; regularly conduct team retrospectives and drive resulting actions
• Develop problem statements and perform deep analysis to support client experience opportunities, ensuring accountability for both short- and long-term product results
• Utilize tools such as WalkMe, LaunchDarkly or Adobe Target to conduct tests and experiments
• Use data to continuously evaluate and adapt strategies based on test results, focusing on delivering measurable outcomes
• Accountable for ensuring the quality of features delivered by the trio and achieving defined OKRs (Outcomes and Key Results)
• Foster strong collaboration with engineering, design, and business teams to ensure alignment and integration
• Engage in personal development to develop competencies in leadership and translating strategy into tactical execution

Requirements:

• Bachelor's degree in Business, Management Information Systems, Computer Science or related area, or the equivalent through a combination of education and work experience
• 5 years of experience in product management experience to include leading large products that involve significant business and technology change
• Expertise with technology delivery/software development methodologies (notably Agile, Lean, DevOps)
• Experience leading teams in a matrix management environment with demonstrated record of establishing priorities and deadlines
• Experience developing and managing product budgets
• Knowledge of business case development including cost/benefit analysis, NPV, and current and future state assessment
• Advanced oral, written and interpersonal communication skills. Strong presentation and facilitation skills necessary to communicate and influence a wide range of audiences
• Advanced ability to oversee tasks and delegate responsibilities to squad members or adjacent teams, while providing straightforward and effective feedback and communication
• Master of Business Administration
• Tax or financial industry background
• Familiarity in developing mobile apps
• Formal product management certifications or training, or equivalent
• Expertise with product planning tools (ADO, Aha, Atlassian)