Implementation Project Manager

iRhythm Technologies, Inc. is a leading digital healthcare company that creates trusted solutions for cardiac health. They are seeking an experienced Implementation Project Manager to lead the implementations of their EHR Integration and digital solutions services with health systems across the country, ensuring successful project management and customer satisfaction.

Responsibilities:

• Owns the project management of an EHR Integration between a customer and iRhythm
• Responsible for leading internal calls & customer calls
• Owns the success of the EHR integration between the customer & iRhythm
• Utilizes technical interface expertise to build, test, and validate EHR integration technically & operationally to seamlessly fit into customer workflows
• Supports customers throughout projects from kickoff through go live, to ultimately hand off the customer to our Customer Care organization for ongoing support
• Develops and maintains relationships with cross-functional partners and customers on a regular basis
• Collaborates internally and externally to understand the EHR integration opportunity, need, account readiness, and fit
• Documents customer scope, workflows, and utilizes best practcies to bring projects to a successful outcome
• Assists sales team in explaining iRhythm’s interface mechanisms and details to the clients on pre-integration calls
• Develops and implements KPIs, goals, and success metrics, so the customer delights in working with us and so the iRhythm Zio Service is further adopted throughout the customer’s system
• Drive continuous improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders

Requirements:

• At least 3 years of integration experience with EHR's, Epic and/or Epic Aura is a plus
• Significant knowledge of, and experience configuring, HL7 integration engine solutions (IRIS for Health/Intersystems preferred, others are ok!). Experience with FHIR is a plus
• Significant knowledge of HL7 and experience coding messages (i.e. ORM, ORU)
• Experience with scripting (we use ObjectScript, we're looking for experience with any language) with regular expressions
• Ability to multi-task and prioritize business requirements in a dynamic, fast paced environment
• Significant experience with Microsoft Office and associated tools for project management
• At least 4 years of project management experience
• Excellent communication and presentation skills
• Proven success in working with health systems or providers in a strategic and consultative capacity, ideally including workflow consultation with customers and prospects
• Strong understanding of the healthcare landscape is preferred
• Bachelor's degree or relevant experience in the healthcare field
• Ability to travel 10-20% of the time, as needed