Key skills
Business AnalysisAI agent productsCross-functional product deliveryProduct Management toolsCollaboration toolsModel evaluationCultural CompetencyBilingual proficiencyAILLMPrometheusGrafanaOpenTelemetryGitHubServiceNowJiraConfluenceFigmaProduct ManagementCollaboration
About this role
Lenovo is a global technology powerhouse focused on delivering Smarter Technology for All. The Business Analyst will support the evolution of an AI-native Enterprise Knowledge Platform, gathering and analyzing business requirements, designing user stories, and collaborating with product and technical teams.
Responsibilities:
- Gather and analyze business requirements for AI agent and knowledge products
- Design user stories, workflows, and acceptance criteria
- Conduct UAT and analyze feedback for continuous improvement
- Collaborate with product and technical teams to ensure alignment
- Monitor usage patterns and recommend enhancements
Requirements:
- 2+ years of Experience as a Business Analyst in a high-growth technology or software environment, preferably in a startup or software consultancy
- 5 years of Experience supporting cross-functional product delivery
- Bachelor's Degree in Engineering, Information Technology, Computer Science, Data Science, UX/UI or related field
- 2+ years of Experience supporting Agentic AI, LLM-based or RAG products leveraging AI agent products or frameworks such as Google Gemini, GPT, Claude Anthropic, Grok, Devin AI, AgentForce, Microsoft Copilot Studio, GitHub CoPilot, Google Antigravity, Cursor, Glean, CrewAI
- Knowledge of semantic foundations: KG/ontologies, agent orchestration, hybrid retrieval, governance-by-design
- Experience with model evaluation
- End-to-end digital transformation or product delivery experience on a cross-functional team in a global organization
- Experience with tools and frameworks such as Prometheus, Grafana, OpenTelemetry, ServiceNow, or Runbook Automation platforms
- Proficiency with Product Management and Collaboration tools: Figma, Jira, Confluence, Notion, SharePoint, Excel
- Ability to translate technical complexity into business value
- Cultural Competency working across Chinese, American, Desi, European, and South American cultural contexts, ensuring messages are communicated with clarity and tact
- Bilingual proficiency with Mandarin and English is a plus