Sr. Professional Services Project Manager

Egnyte is a secure multi-cloud platform for content security and governance. The Sr. Project Manager will oversee multiple customer projects, ensuring timely completion within budget and scope while managing resources and maintaining customer satisfaction.

Responsibilities:

• Lead and manage complex programs and projects to ensure successful customer deployment and adoption of Egnyte’s platform
• Manage and communicate deliverables, risks, project timeline, ROI, and issues
• Act as a liaison between Egnyte’s customers and internal teams to ensure smooth project completion and success
• Communicate professionally and succinctly while following Standard Operating Procedures (SOP)
• Ensure internal processes and client-facing documents are current and in support of corporate goals
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner; identify and bring in resources as required for quick response to client issues raised during the implementation phase
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage overall customer relationship and satisfaction during all phases of the engagement

Requirements:

• 5-8 years' experience managing projects in Customer Facing Implementation roles (remote and onsite) in a technology organization
• Proven track record of working with external customers, as well as with key internal partner teams including Sales, Engineering, and Product Management
• Excellent customer engagement, presentation, and communication skills
• Solid organizational skills and multi-tasking skills, attention to detail, and ability to adapt to process in a quick changing environment; ability to manage multiple projects with multiple resources
• Experience handling escalations at all levels
• A strong understanding of project financials, revenue, cost, and margin is required
• Strong familiarity with project management software tools, methodologies, and best practices
• Experience with creating, maintaining and following a repeatable project methodology
• Understanding of technology relative to data, storage, API integration, Public and Private Cloud highly desirable
• Bachelor's degree in computer science or related technical discipline is preferred