Senior Aternity Engineer - End User System Monitoring - REMOTE

Akima, through its company Truestone, is seeking a Senior Aternity Engineer to manage an Aternity platform focused on end-user system monitoring in a government environment. The role involves performance monitoring, platform administration, data analysis, incident resolution, and optimization to enhance the employee experience.

Responsibilities:

• Performance Monitoring: Proactively track the health of applications and Windows/Mac endpoints, moving from reactive to proactive symptom monitoring
• Platform Administration: Install, configure, and maintain Aternity agents and servers to ensure accurate metric collection
• Data Analysis: Utilize Aternity dashboards to analyze user experience, identify bottlenecks, and generate reports on KPIs
• Incident Resolution: Investigate performance issues, identify root causes, and collaborate with support teams to resolve issues
• Optimization: Create custom business process flows and monitor end-user activity, such as response times, for key applications

Requirements:

• Must be a US Citizen able to obtain and maintain a government Public Trust clearance and pass a DHS background check
• Bachelor's of Science degree or equivalent
• 10 years overall IT experience with 5+ years hands on experience with Aternity or similar end-user device performance monitoring tools
• Must be willing to work East Coast schedule to accommodate the customer needs
• Proficiency with the Aternity platform building custom dashboards and monitoring solutions for end-user devices
• Knowledge of upgrade process and patching is essential
• Desired skills include knowledge of API integrations, Active Directory, and Group Policy
• Knowledge of PowerShell, Python, or similar languages for automation
• Familiar with ServiceNow and how it integrates with Aternity, SQL, and Tableau