Staff Quality Engineer

Consensus Cloud Solutions is a leading digital cloud fax and interoperability solutions organization focused on empowering healthcare providers. The Staff Quality Engineer will define next-generation QA strategies and lead AI/ML-driven automation initiatives to enhance software reliability and drive productivity across the organization.

Responsibilities:

• Lead the design and implementation of scalable test automation frameworks
• Define next-generation QA strategies and spearhead the adoption of AI/ML-driven automation tools to drive continuous innovation
• Drive engineering productivity by implementing enterprise-wide test automation efficiency metrics
• Integrate AI-based optimizations into the CI/CD pipeline to reduce cycle times and eliminate manual toil
• Champion a QA-driven culture across the organization
• Collaborate with product and engineering leadership to ensure that quality goals are directly aligned with broader business objectives and customer needs
• Proactively identify, troubleshoot, and solve complex systemic issues before they impact production
• Anticipate potential roadblocks in the development lifecycle and communicate them effectively to stakeholders without overreacting
• Translate and communicate complex technical topics to larger, less technical audiences with confidence
• Create and maintain comprehensive documentation for architecture, processes, and testing standards
• Lead by example through a strong work ethic, professional attitude, and total accountability
• Influence peers positively and provide informal mentorship to elevate the technical capabilities of the team
• Establish a strong cross functional relationships to ensure automation supports release velocity, system reliability and business continuity
• Takes full accountability at given tasks, releases at different environments (Dev, Test and PROD) from quality testing standpoint
• Makes high impact technical decisions that balance speed, coverage and system stability with minimizing production risk
• Demonstrated ability to operate in a proactive, prevention-focused manner by anticipating risks, identifying gaps early in the development lifecycle, and implementing forward-thinking quality strategies rather than reacting to issues after they occur
• Evaluate and recommend new testing tools and technologies to modernize the QA ecosystem, conducting proof-of-concepts as needed to ensure scalability and long-term value
• Lead Post-Mortem and Root Cause Analysis (RCA) sessions following critical incidents to drive corrective and preventative improvements in automation and release processes
• Support enterprise transformation initiatives where quality engineering expertise is required outside of primary project responsibilities
• Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time

Requirements:

• 10+ years of progressive experience in Software Quality Assurance with strong exposure to enterprise-scale systems
• 8+ years of hands-on experience with Playwright, Java, TestNG, and JavaScript-based frameworks such as Mocha
• 6+ years of hands-on experience in test automation across API, Web, and Mobile platforms
• 4+ years of experience leading QA teams and managing multiple applications or large-scale projects simultaneously
• 4+ years of experience implementing API automation using Node.js and performance or load testing using JMeter
• Strong hands-on experience integrating automation with Git and Jenkins within CI/CD pipelines
• Experience leading quality initiatives across onshore and offshore distributed teams
• Demonstrated success delivering in fast-paced, customer-focused environments with tight release timelines
• Strong knowledge of software testing methodologies, quality engineering best practices, and governance standards
• Excellent communication and presentation skills with the ability to articulate technical strategies to diverse audiences
• Strong organizational skills with the ability to manage multiple priorities and deadlines effectively
• Proven ability to work independently while leading teams within an Agile development environment
• Automation Architecture & Framework Design: 8+ years of experience designing, implementing, and scaling complex automation frameworks across UI, API, and integration layers using tools such as Playwright, nodeJS or equivalent technologies
• Programming Expertise: Strong proficiency in at least one modern programming language (Java, JavaScript, Python, C#, or TypeScript), with the ability to write clean, maintainable, and scalable automation code aligned with engineering best practices
• AI-Enabled Testing Practices: Experience leveraging AI-assisted tools or intelligent automation techniques to improve test creation, maintenance, execution optimization, or quality analytics. Demonstrated ability to apply AI thoughtfully to enhance efficiency rather than replace engineering fundamentals
• CI/CD & DevOps Integration: Deep understanding of integrating automation into CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions, etc.), including implementation of quality gates, test orchestration strategies, and release validation workflows
• Backend & Frontend Testing Experience: Hands-on experience validating distributed systems across both backend services (APIs, microservices, databases) and frontend applications (web-based UI frameworks). Strong understanding of end-to-end test strategy, data validation, service mocking, and integration testing
• Cloud & AWS Stack Experience: Practical experience working within AWS environments, including services such as EC2, S3, DynamoDB, and related cloud infrastructure components. Ability to design and execute test strategies that align with cloud-native architectures and distributed systems
• Strategic Vision: Ability to look beyond immediate testing needs to build long-term, scalable quality strategies that leverage emerging technologies like AI
• Articulate Communication: Skilled at explaining intricate technical challenges to non-technical stakeholders; confident in presenting data-driven quality insights
• Proactive Accountability: Takes ownership of quality outcomes; anticipates problems early and drives solutions independently rather than waiting for direction
• Influence & Collaboration: Capable of shifting organizational culture and influencing peers and leadership without relying solely on authority
• Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)
• Experience with cloud-native testing (AWS)
• Familiarity with functional and performance testing tools
• Experience transitioning teams from manual to fully automated testing lifecycles
• Experience with HITRUST and FEDRAMP HIGH systems