Remote Senior Apache Flink Engineer (Data Engineer)

Jobs via Dice is seeking a highly skilled Senior Apache Flink Engineer with deep experience in designing and optimizing large-scale real-time streaming pipelines. The role involves enabling real-time analytics and operational dashboards using Flink and related technologies, while also focusing on contact center modernization.

Responsibilities:

• Flink Use Case Discussion
• Best Practices Documentation
• Access Model Documentation
• CICD Pipeline for Self-Service (Design)
• Monitoring & Implementation
• CICD pipeline for Self service - Implementation
• Operational Readiness
• Flink Enablement & Operational Readiness

Requirements:

• 8 12+ years in real-time data engineering, streaming architectures, and enterprise contact-center modernization
• Deep experience designing, building, and optimizing large-scale real-time streaming pipelines for enterprise environments
• Strong data engineering expertise with hands-on knowledge of modern Contact Center (CC) platforms, including Amazon Connect, Genesys Cloud, NICE CXone, and Five9
• Adept at enabling real-time analytics, agent-assist intelligence, customer-journey insights, and operational dashboards using Flink, Kafka, and cloud-native technologies
• Delivering high-availability, low-latency streaming solutions that power mission-critical CC operations such as call routing, sentiment analysis, SLA monitoring, and real-time workforce optimization
• Real-time stream processing using Apache Flink (DataStream API, SQL, CEP)
• Stateful stream processing, windowing, event-time processing, watermarking
• Flink on Kubernetes, Flink on AWS EMR, Google Cloud Platform Dataflow, Azure HDInsight
• Flink job optimization, checkpointing, savepoints, fault tolerance
• Flink CDC (Change Data Capture) for real-time data sync
• Apache Kafka (topics, partitions, schema registry, KSQL)
• AWS Kinesis, Google Pub/Sub, Azure Event Hub
• Redis, Cassandra, DynamoDB, Elasticsearch for real-time storage
• Data modeling for streaming architectures
• Amazon Connect, Genesys Cloud, NICE CXone, Five9
• Real-time call event ingestion & processing (ACD, IVR, CTI events)
• Agent performance analytics & SLA dashboards
• Real-time sentiment analysis & customer journey tracking
• Integrating CC data with CRM (Salesforce, ServiceNow, Dynamics)
• Workforce management (WFM) and quality management (QM) data pipelines
• AWS (Lambda, ECS, EKS, EMR, S3, Glue, IAM)
• Azure (AKS, Event Hub, Functions, Synapse)
• CI/CD pipelines (GitHub Actions, Jenkins, ArgoCD)
• Infrastructure as Code (Terraform, CloudFormation)