Senior Manager, Site Reliability Engineer

Eltropy is on a mission to disrupt the way people access financial services. They are seeking a Senior Manager of Site Reliability Engineering to lead and scale their SRE function, ensuring the reliability and performance of critical systems while fostering a culture of automation and continuous improvement.

Responsibilities:

• Define and execute the SRE vision, strategy, and roadmap aligned with business objectives
• Build, mentor, and lead a high-performing team of SRE managers and engineers
• Establish best practices for reliability, incident management, change management, and capacity planning
• Serve as a senior technical leader and trusted advisor across the organization
• Own system reliability metrics, including SLIs, SLOs, and error budgets
• Lead major incident response, post-incident reviews, and long-term remediation efforts
• Drive improvements in uptime, latency, scalability, and fault tolerance across
• Influence system architecture to improve resilience, scalability, and operability
• Champion automation, Infrastructure as Code, and self-service platforms
• Oversee observability strategy (monitoring, logging, tracing, alerting)
• Ensure systems are designed for high availability, disaster recovery, and business continuity
• Partner with Product, Platform, Security, and Compliance teams to meet operational and regulatory requirements
• Define operational standards, runbooks, and on-call practices
• Communicate reliability risks, tradeoffs, and performance to executive leadership

Requirements:

• 8+ years of experience in Site Reliability Engineering, DevOps, or Production Engineering
• 3+ years in engineering leadership roles
• Strong background in distributed systems, cloud platforms (AWS, GCP, Azure), and container orchestration (Kubernetes)
• Hands-on experience with CI/CD, Infrastructure as Code (e.g., Terraform, CloudFormation), and automation
• Proven experience defining and operating SLOs, SLIs, and error budgets
• Excellent incident management and root cause analysis skills
• Strong communication skills with the ability to influence technical and non-technical stakeholders
• Experience supporting large-scale, high-traffic, or mission-critical systems
• Background in software engineering or systems engineering
• Experience scaling SRE practices in a fast-growing organization
• Familiarity with security, compliance, and regulatory requirements
• Bachelor's or Master's degree in Computer Science or a related field (or equivalent experience)