Customer Service Rep I - Claims Alert

Crawford & Company is a global leader in claims management, and they are seeking a Customer Service Rep I for their Claims Alert team. In this role, you will assist clients with insurance claims, primarily focusing on providing empathetic and efficient service while processing first notice of loss claims.

Responsibilities:

• Intake First Notice of Loss (FNOL) claims
• Conducts emergency adjuster call outs via three-way calls with client
• Processes emergency or catastrophe event FNOL
• Achieves and maintains proficiency with all client instructions
• Meets or exceeds call center standards
• Provides excellent customer service to all internal team members and external customers
• Assists with special projects or performs other duties as requested
• Upholds the Crawford Code of Conduct

Requirements:

• High school diploma is required
• 1-2 years of face to face, telephony, or administrative customer service experience
• Ability to deal tactfully and professionally with clients over the phone
• Strong computer and keyboard skills
• Excellent attention to detail and organizational skills
• Good time management abilities
• Strong analytical and problem solving ability
• Excellent written, verbal and oral communication skills
• Ability to work independently, with minimal supervision
• Good interpersonal skills
• Strong work ethic
• customer service background