Customer.ioRemote
Site Reliability Engineering Manager
United States
Full-time
3 hours ago
$175,000 - $245,000 USD
H1B Sponsor Likely
Key skills
SRE experienceSaaS architecturescalable infrastructureengineering managementteam buildingcoachingdevelopmentcommunication skillscollaborationSaaS
About this role
Customer.io is a platform that helps companies send automated communications. They are seeking a pragmatic Engineering Manager to lead their Site Reliability Engineering team, ensuring platform reliability and developer support while driving scalable system architecture.
Responsibilities:
- Lead effective squad rituals and ensure production readiness through high-quality peer review, QA, documentation, deployment, logging, and monitoring practices
- Partner with engineers to ensure solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide timely, specific coaching and development opportunities for your direct reports
- Hire, onboard, and grow the right people to accomplish business objectives within your squad
- Build deep understanding of Customer.io’s vision, products, and customers to drive meaningful engineering investigations and decisions
- Collaborate with other Engineering Managers and technical leaders to align on strategy and execution
Requirements:
- Has 8+ years of engineering management experience, with at least part of that leading SRE or infrastructure teams in SaaS (B2B or B2C), ideally at early-to-mid-stage companies
- Brings 3+ years of hands-on SRE experience, designing and operating reliable, scalable infrastructure
- Understands SaaS architecture, languages, technologies, and cloud infrastructure deeply enough to represent and advocate for their squad's technical choices across the company
- Balances pragmatism and vision—capable of delivering near-term improvements while charting a long-term path forward
- Invests in technical depth: reviewing proposals, experimenting with new technologies, and leveling up engineers through feedback and mentorship
- Builds and nurtures high-performing, distributed teams
- Stays energized by solving customer-impacting problems, even under pressure
- Communicates clearly and directly, both verbally and in writing