Microsoft 365 and Automations Engineer

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The role involves providing subject-matter expertise on the M365 platform, designing automation solutions, and supporting cross-team collaboration.

Responsibilities:

• Provide subject-matter expertise on M365 platform behaviors, limitations, and security requirements
• Design, build, and maintain automation solutions that integrate Microsoft 365 services
• Translate technical engineering concepts into business-friendly explanations for decision-makers
• Contribute to policy development, governance models, and long-term engineering roadmap planning
• Provide Tier-3 engineering support for escalated incidents involving Microsoft 365 workloads
• Identifying and developing new automations to ensure continuity and integration across Microsoft 365 products
• Coach and review automations developed by other members of the team
• Analyzes and defines software requirements to determine specifications and standards
• Analyze, design, develop, modify, write and implement scripts, applications, and automation components using modern tools and frameworks
• Evaluate business processes and identify new areas for automation to improve operational efficiency
• Review and coach other team members on automation development to ensure consistency, maintainability and security
• Propose Software solutions for operational gaps or new business needs
• Manages user support and feedback. Manage GitHub Enterprise accounts, organizations, and enterprise policies
• Govern GitHub Actions usage, including allowed actions and permissions
• Troubleshoot access, CI/CD, and permissions issues
• Manage GitHub Enterprise licenses and seat assignments
• Troubleshoot automation failures, GitHub issues, and service integrations
• Provide cross team collaboration and support

Requirements:

• Expert-level automation development (PowerShell, Graph API, Azure Functions, GitHub Actions)
• Deep understanding of Microsoft 365 Platform components
• Strong debugging and Problem-solving skills
• Detail oriented and ability to work as part of a team
• Advanced troubleshooting skills for CI/CD pipelines, access issues, permissions, and authorization flows
• Strong communication skills, both technical and non-technical
• Ability to mentor peers and influence best practices
• Bachelor's degree and 8 or more years of experience
• A master's degree preferred