Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The role involves providing subject-matter expertise on the M365 platform, designing automation solutions, and supporting cross-team collaboration.
Responsibilities:
- Provide subject-matter expertise on M365 platform behaviors, limitations, and security requirements
- Design, build, and maintain automation solutions that integrate Microsoft 365 services
- Translate technical engineering concepts into business-friendly explanations for decision-makers
- Contribute to policy development, governance models, and long-term engineering roadmap planning
- Provide Tier-3 engineering support for escalated incidents involving Microsoft 365 workloads
- Identifying and developing new automations to ensure continuity and integration across Microsoft 365 products
- Coach and review automations developed by other members of the team
- Analyzes and defines software requirements to determine specifications and standards
- Analyze, design, develop, modify, write and implement scripts, applications, and automation components using modern tools and frameworks
- Evaluate business processes and identify new areas for automation to improve operational efficiency
- Review and coach other team members on automation development to ensure consistency, maintainability and security
- Propose Software solutions for operational gaps or new business needs
- Manages user support and feedback. Manage GitHub Enterprise accounts, organizations, and enterprise policies
- Govern GitHub Actions usage, including allowed actions and permissions
- Troubleshoot access, CI/CD, and permissions issues
- Manage GitHub Enterprise licenses and seat assignments
- Troubleshoot automation failures, GitHub issues, and service integrations
- Provide cross team collaboration and support
Requirements:
- Expert-level automation development (PowerShell, Graph API, Azure Functions, GitHub Actions)
- Deep understanding of Microsoft 365 Platform components
- Strong debugging and Problem-solving skills
- Detail oriented and ability to work as part of a team
- Advanced troubleshooting skills for CI/CD pipelines, access issues, permissions, and authorization flows
- Strong communication skills, both technical and non-technical
- Ability to mentor peers and influence best practices
- Bachelor's degree and 8 or more years of experience
- A master's degree preferred