Engineer, Voice Implementation

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, and Global Network Management. They are seeking a Voice Implementation Engineer responsible for completing telephony projects, performing site assessments, and onboarding Thrive Managed Voice Services for clients.

Responsibilities:

• Travel to client locations to perform comprehensive site assessments based on project requirements including:
• Identify any ancillary voice devices and associated analog line dependencies
• Assess the network and infrastructure readiness of a location for VoIP and identify any telephony requirements of a location, any additional cabling needs, and overall recommendations
• Implementation of IT projects related (but not limited to) the following:
• Implementation of Microsoft Teams Voice
• Porting of numbers between carriers
• Configuration of advanced telephony
• Ability to handle diverse telephony environments in a wide cross section of business clients
• Analyze and document an unfamiliar client environment while assessing the quickest path to completion of project goals
• Clearly and professionally communicate project plans, potential impacts and testing procedures to customers
• Track and manage time effectively to accomplish multiple ongoing projects

Requirements:

• Must be willing and able to travel frequently (approximately 50% of the time), including overnight stays
• Travel and accommodation expenses covered by Thrive
• Bachelor's Degree, Technical Degree or equivalent work experience
• 1-3 years of experience in successful operation and support of voice and data networks
• Self-motivated with ability to work both independently and in a team environment
• Experience using ServiceNow (or other project management software)
• Experience in ITIL methodology and change management processes
• Knowledge of traditional phone systems, Avaya/Nortel/NEC/Star2Star strongly preferred
• Familiarity with modern VoIP systems, Teams/8x8 strongly preferred