Rocket Software is a company that believes in the value of its people and fosters an inclusive culture. The Manager, Professional Services Engineering, leads a team of engineers in delivering high-quality software implementations and collaborates with various functions to ensure customer satisfaction and team development.
Responsibilities:
- Collaborate with the Sr. Manager of Customer Solutions Engineering to define and track strategic goals for the Professional Services team
- Lead a remote engineering team with a focus on equitable workload management, delivery excellence, and strong team dynamics
- Oversee project intake and staffing aligned with both customer needs and individual team member strengths and development goals
- Nurture a high-performance, growth-oriented culture grounded in mutual respect, accountability, and innovation
- Design and implement tailored coaching, development, and training plans to support personal and professional growth
- Empower team members by setting clear goals and providing compassionate mentorship and constructive feedback
- Guide team conversations around performance, development, and long-term career planning with openness and care
- Invest in team growth through ongoing learning opportunities, process improvements, and inclusive product training
- Ensure delivery of impactful, high-quality services that reflect customer needs and values
- Collaborate as a technical leader and trusted advisor, listening carefully to customer challenges and aligning solutions to real business goals
- Guide customers in best-practice use, adoption, and configuration of Rocket solutions to support long-term success
- Collaborate with Project Management to provide clear communication on project status, risks, and milestones
- Support knowledge-sharing across the organization by contributing to documentation, training materials, and mentoring efforts
- Partner with Product Engineering to bring customer insights into product innovation and roadmap planning
- Work with Sales on pre-sales initiatives, ensuring our proposed solutions align with customer expectations and outcomes
- Build strong partnerships across internal teams including Sales, Support, Product Engineering, and Project Management
- Share valuable customer context and technical insight with cross-functional stakeholders to shape collaborative outcomes
- Partner with Sales during pre-sales phases to build trust, scope services thoughtfully, and support confident decision-making
- Collaborate with Support and Product Engineering to advocate for customer needs and suggest enhancements that improve user experience
Requirements:
- 8+ years in Information Technology or software engineering roles
- 5+ years' experience in Professional Services, Consulting, or Engineering Management
- Proven ability to lead remote teams with empathy, clarity, and effectiveness in delivering customer-facing software solutions
- Excellent communication, collaboration, and leadership skills
- Demonstrated success in working across functional areas (Sales, Product, Support)
- Background in application lifecycle management, development, or change management
- Strong analytical and strategic thinking skills with a growth mindset
- Familiarity with legacy platforms (Mainframe, IBM i) is a plus