Manager, Professional Services Engineering

Rocket Software is a company that believes in the value of its people and fosters an inclusive culture. The Manager, Professional Services Engineering, leads a team of engineers in delivering high-quality software implementations and collaborates with various functions to ensure customer satisfaction and team development.

Responsibilities:

• Collaborate with the Sr. Manager of Customer Solutions Engineering to define and track strategic goals for the Professional Services team
• Lead a remote engineering team with a focus on equitable workload management, delivery excellence, and strong team dynamics
• Oversee project intake and staffing aligned with both customer needs and individual team member strengths and development goals
• Nurture a high-performance, growth-oriented culture grounded in mutual respect, accountability, and innovation
• Design and implement tailored coaching, development, and training plans to support personal and professional growth
• Empower team members by setting clear goals and providing compassionate mentorship and constructive feedback
• Guide team conversations around performance, development, and long-term career planning with openness and care
• Invest in team growth through ongoing learning opportunities, process improvements, and inclusive product training
• Ensure delivery of impactful, high-quality services that reflect customer needs and values
• Collaborate as a technical leader and trusted advisor, listening carefully to customer challenges and aligning solutions to real business goals
• Guide customers in best-practice use, adoption, and configuration of Rocket solutions to support long-term success
• Collaborate with Project Management to provide clear communication on project status, risks, and milestones
• Support knowledge-sharing across the organization by contributing to documentation, training materials, and mentoring efforts
• Partner with Product Engineering to bring customer insights into product innovation and roadmap planning
• Work with Sales on pre-sales initiatives, ensuring our proposed solutions align with customer expectations and outcomes
• Build strong partnerships across internal teams including Sales, Support, Product Engineering, and Project Management
• Share valuable customer context and technical insight with cross-functional stakeholders to shape collaborative outcomes
• Partner with Sales during pre-sales phases to build trust, scope services thoughtfully, and support confident decision-making
• Collaborate with Support and Product Engineering to advocate for customer needs and suggest enhancements that improve user experience

Requirements:

• 8+ years in Information Technology or software engineering roles
• 5+ years' experience in Professional Services, Consulting, or Engineering Management
• Proven ability to lead remote teams with empathy, clarity, and effectiveness in delivering customer-facing software solutions
• Excellent communication, collaboration, and leadership skills
• Demonstrated success in working across functional areas (Sales, Product, Support)
• Background in application lifecycle management, development, or change management
• Strong analytical and strategic thinking skills with a growth mindset
• Familiarity with legacy platforms (Mainframe, IBM i) is a plus