Forward Deployed Engineer

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. As a Forward-Deployed Engineer, you will embed with business teams to eliminate manual workflows, design and deploy AI-driven solutions, and collaborate closely with various teams to enhance operational efficiency.

Responsibilities:

• Embed with our operational teams to observe workflows, uncover root causes, and identify where AI agents can meaningfully reduce friction
• Break down complex, manual processes into clean system flows and technical requirements
• Own the full lifecycle: observe → prototype → validate with domain experts → harden → productionize
• Build reliable systems with logging, retries, monitoring, and guardrails for edge cases
• Collaborate with Product and Engineering when automations interface with core systems; operate independently for everything else
• Validate solutions with domain experts and iterate quickly based on feedback
• Document and publish reusable modules into our Automation Hub that accelerate future automation projects
• Drive fast iteration: ship small, gather feedback, and improve quickly

Requirements:

• 1-5 years of experience building AI agents that automate real workflows and eliminate manual work
• Deep proficiency in Python, TypeScript (Node/React), and relational databases
• You've designed and built multiple RESTful APIs from scratch
• Proficiency with CLI tools. You must use CLI-based agents (Claude Code, Codex) as your primary workflow
• Experience with observability platforms (logging, tracing, monitoring your agents in production)
• Hackathon experience (wins, shipping under pressure, chaotic builds)
• Contributions to open source repositories
• Early-stage startup background (you've worn many hats)
• Experience building or extending CLI tools