Customer Reliability Engineer

Sysdig is a company dedicated to cloud security, aiming to help organizations secure innovation in the cloud. The Customer Reliability Engineer will work as a key member of the technical support team, providing technical knowledge on customer issues and collaborating with the development engineering team to track escalations, bugs, and feature requests.

Responsibilities:

• Work as an important member of the technical support team providing technical knowledge on our customer issues, reporting to the Sr. Manager, Customer Reliability Engineer
• Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests
• Develop, review and maintain the internal collection of knowledge base articles
• Triage and document bugs and enhancement requests as seen in the field, and through reproduction
• Work with the Sysdig Escalation Management team on high touch accounts
• Participate in on-call rotations

Requirements:

• 2+ years of experience as a Technical Support/ Escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security)
• Kubernetes and Linux experience
• Knowledge of one or more scripting languages (Bash/Shell/Python)
• Knowledge of public providers and their services e.g. AWS, Azure, GCP, Oracle and IBM Cloud
• Fluent English language skills
• Working knowledge of Cassandra, ElasticSearch, Postgres, or Kafka
• Experience using or integrating with Systems Management technologies
• Hands-on experience with PaaS tools or other cloud management software
• Experience in application integration
• Driven and proactive, with a focus on continuous self-improvement and skill development