Technical Customer Success Manager, NA (remote)

Nash is building the logistics infrastructure for the internet, and they are seeking a Technical Customer Success Manager to manage strategic enterprise accounts. This role involves driving customer adoption, performance, and growth by partnering with customer teams and ensuring successful integration and optimization of solutions on Nash's platform.

Responsibilities:

• Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth
• Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform
• Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company
• Use your expertise to advise customers, guide integrations, and identify improvement opportunities
• Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency
• Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities
• Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams
• Act as the internal advocate for your accounts, ensuring their priorities are represented across cross-functional initiatives

Requirements:

• 5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar
• Proven success owning enterprise customer relationships and driving adoption, performance, and growth
• Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering
• Experience advising customer product/engineering leaders and translating technical concepts into business outcomes
• Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems
• Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback
• Excellent communication and executive-presence skills
• Experience in last-mile logistics, supply chain, or complex B2B SaaS systems
• Experience in high-growth startups or enterprise retail environments
• Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows
• Background in consultative roles involving both technical depth and commercial accountability