Forward Deployed Engineer

TENEX.AI is an AI-native, automation-first Managed Detection and Response provider focused on enhancing cybersecurity. As a Forward Deployed Engineer, you will collaborate with Customer Success Managers to implement and optimize TENEX's solutions, ensuring technical delivery and customer satisfaction.

Responsibilities:

• Design, build, and maintain custom data parsers to transform raw security logs and data from various customer systems (e.g., SIEMs, cloud platforms, threat intelligence feeds, etc) into a normalized format for our platform
• Develop automation scripts, integrations, and other configurations to enhance deployment efficiency
• Work directly with customers to implement and integrate TENEX’s security solutions within their environments
• Lead and support the deployment of data shipping technologies, ensuring proper configuration and troubleshooting
• Develop, test, and maintain Logstash pipelines and Grok patterns to ensure reliable parsing of security logs
• Provide hands-on technical support and troubleshooting to ensure smooth deployment and operation
• Collaborate with Security Operations and Engineering teams to tailor solutions to customer needs
• Demonstrated experience across disciplines including data ingestion, normalization, modeling and automations to create key deliverables including playbooks, dashboards, reporting, etc
• Conduct technical onboarding sessions and training for new customers
• Act as a technical advisor ensuring customers maximize the value of TENEX’s offerings
• Continuously assess environments and recommend improvements to optimize security posture
• Assist in documenting best practices, deployment guides, and technical playbooks

Requirements:

• 3+ years of experience in cybersecurity, cloud engineering, DevOps, or a similar field
• Demonstrated basic experience across disciplines including data ingestion, normalization, modeling and automations to create key deliverables including playbooks, dashboards, reporting, etc
• Strong understanding of security technologies such as SIEM, EDR, SOAR, and cloud security
• Proficiency with Google SecOps and Logstash
• Direct experience with data pipeline technologies such as OTEL, Bindplane, Cribl, Databahn, and Abstract
• Experience with scripting and automation (Python, Bash, Terraform, Ansible, or similar)
• Proficiency with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes)
• Familiarity with networking, security operations, and incident response workflows
• Strong problem-solving and troubleshooting skills
• Excellent customer-facing communication and collaboration abilities
• Ability to work in a fast-paced, high-performance environment
• Passion for cybersecurity, automation, and customer success
• Bachelor's degree in Computer Science, Cybersecurity, Engineering, or a related field (or equivalent experience)
• Relevant certifications such as AWS Certified Solutions Architect, GCP Professional Cloud Engineer, or CISSP are a plus