Senior Professional Services Software Engineer

NiCE is a market leader in AI, cloud, and digital solutions, known for delivering extraordinary customer experiences. The Senior Professional Services Software Engineer will design, develop, and maintain automation solutions to enhance customer onboarding processes and streamline cloud operations.

Responsibilities:

• Design and develop automated workflows that orchestrate complex processes across multiple systems, databases, endpoints, and storage solutions in on-prem and public cloud
• Design, develop, and maintain internal tools/utilities using C#, PowerShell, Python, Bash to automate and optimize cloud onboarding workflows
• Create integrations with REST APIs and other services to ingest and process external/internal data
• Query and analyze data from various sources such as, SQL databases, Elastic Search indices and Log files (structured and unstructured)
• Develop utilities to visualize, summarize, or otherwise make data actionable for Professional Services and QA engineers
• Work closely with test, ingestion, and configuration teams to understand bottlenecks and build self-healing mechanisms for high availability and performance
• Build automated data pipelines with data consistency and reconciliation checks using tools like PowerBI/Grafana for collecting metrics from multiple endpoints and generating centralized and actionable dashboards
• Automate resource provisioning across Azure services including AKS, Web Apps, and storage solutions
• Experience in building Infrastructure-as-code (IaC) solutions using tools like Terraform, Bicep, or ARM templates
• Develop end-to-end workflow automation in customer onboarding journey that spans from Day 1 to Day 2 with minimal manual intervention

Requirements:

• Bachelor's degree in computer science, Engineering, or related field (or equivalent experience)
• Proficiency in scripting and programming languages (e.g., C#, .NET, PowerShell, Python, Bash)
• Experience working with and integrating REST APIs
• Experience with IaC and configuration management tools (e.g., Terraform, Ansible)
• Familiarity with monitoring and logging solutions (e.g., Azure Monitor, Log Analytics, Prometheus, Grafana)
• Familiarity with modern version control systems (e.g., GitHub)
• Excellent problem-solving skills and attention to detail
• Ability to work with development and operations teams, to achieve desired results, on common projects
• Strategic thinker and capable of learning new technologies quickly
• Good communication with peers, subordinates and managers
• Experience with AKS infrastructure administration
• Experience orchestrating automation with Azure Automation tools like Logic Apps
• Experience working in a secure, compliance driven environment (e.g. CJIS/PCI/SOX/ISO)
• Certifications in vendor or industry specific technologies