Solutions Engineer 3

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. As a Solutions Engineer, you will work closely with the sales team to demonstrate the platform and configure products, while also acting as a technical resource for sales inquiries.

Responsibilities:

• Maintain an expert status on all Restaurant365 features and partnering platforms
• Understanding clients’ requirements, identifying gaps (if any) between clients’ requirements, and defining solutions to bridge the gap
• Create and deliver powerful presentations that clearly communicate the uniqueness of the value proposition
• Setting up and maintaining demonstration platforms for existing and new features
• Acting as a technical resource for sales team with specific questions regarding the R365 product and partnering solutions
• Establish a connection with potential candidates by discussing and understanding the everyday experiences of an operator, ideally drawing from their own personal backgrounds
• Training the sales team on product knowledge and new features
• RFP assistance for sales team
• Consult marketing from an R365 product and partnering product knowledge standpoint
• Perform webinars for marketing and sales purposes
• QA of newly released features delivering feedback to the product team
• Other duties as assigned

Requirements:

• Understanding of intermediate accounting principles
• Expert in restaurant finance and/or operations, preferably both
• Excellent written and verbal communication skills
• Excellent presentation skills
• Knowledge of and prior use of restaurant software systems is a plus
• Minimum of five years of proven work experience in customer service or sales
• Experience in a SaaS environment is a plus
• Willingness to travel 25% of the time