Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. As a Solutions Engineer, you will work closely with the sales team to demonstrate the platform and configure products, while also acting as a technical resource for sales inquiries.
Responsibilities:
- Maintain an expert status on all Restaurant365 features and partnering platforms
- Understanding clients’ requirements, identifying gaps (if any) between clients’ requirements, and defining solutions to bridge the gap
- Create and deliver powerful presentations that clearly communicate the uniqueness of the value proposition
- Setting up and maintaining demonstration platforms for existing and new features
- Acting as a technical resource for sales team with specific questions regarding the R365 product and partnering solutions
- Establish a connection with potential candidates by discussing and understanding the everyday experiences of an operator, ideally drawing from their own personal backgrounds
- Training the sales team on product knowledge and new features
- RFP assistance for sales team
- Consult marketing from an R365 product and partnering product knowledge standpoint
- Perform webinars for marketing and sales purposes
- QA of newly released features delivering feedback to the product team
- Other duties as assigned
Requirements:
- Understanding of intermediate accounting principles
- Expert in restaurant finance and/or operations, preferably both
- Excellent written and verbal communication skills
- Excellent presentation skills
- Knowledge of and prior use of restaurant software systems is a plus
- Minimum of five years of proven work experience in customer service or sales
- Experience in a SaaS environment is a plus
- Willingness to travel 25% of the time