Key skills
Communication
About this role
EFI is a company dedicated to the growth and success of the print business, providing a range of products and services for various printing needs. They are seeking Field Service Engineers to provide installation, training, and troubleshooting support for their Nozomi digital printing product line, requiring regular travel to customer locations.
Responsibilities:
- Provide on-site installation and setup of all printers associated with the Inkjet product lines
- Give initial and ongoing formal customer operator and printer maintenance training
- Provide periodic on-site troubleshooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems
- Provide detailed technical feedback and liaise regularly with our customer call center
- Provide service & support to exhibitions
- Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance to pinpoint the necessary solutions to reported issues
- Participate in after-hours support activities on a rotating basis
Requirements:
- Minimum two-year mechanical/electrical engineering qualification
- Demonstrated strong commitment to customer satisfaction
- Very good knowledge of Microsoft Windows environment
- Ability to troubleshoot electrical and mechanical problems at the component level
- Proven ability to provide training
- Good communication skills, team-player
- Flexible for traveling within the territory and abroad, on very short notice, therefore a valid passport is required
- Fluent in English and local language
- Previous work experience in mechanical, digital, and electronic technology highly preferred
- Knowledge of large format printers and/or presses and printing applications is desirable
- Knowledge of inkjet printing, color theory