Staff IT Engineer (AI)

MBO Partners is a deep jobs platform that connects and enables independent professionals and microbusiness owners to do business safely and effectively with enterprise organizations. As a Staff IT Engineer, you will lead the architecture and evolution of Circle’s AI-driven IT automation strategy, designing and deploying secure systems that improve operational efficiency across the enterprise.

Responsibilities:

• Architect and deploy AI-driven internal tools and agentic workflows using workflow automation platforms such as Workato or n8n to automate IT support and employee lifecycle processes
• Design, evaluate, and optimize advanced LLM prompt frameworks to ensure deterministic, context-aware, and safe AI outputs
• Build and maintain secure API integrations across ServiceNow, Okta, Slack, Google Workspace, and adjacent enterprise platforms
• Implement robust RBAC models, data governance controls, and secure AI interaction patterns to prevent data leakage
• Rapidly prototype high-impact AI use cases, measure effectiveness, and scale successful solutions across the enterprise
• Lead technical design reviews and define best practices for AI-enabled IT automation and workflow orchestration
• Partner with IT support, security, and business stakeholders to identify operational bottlenecks and translate them into scalable automation strategies

Requirements:

• 7+ years of experience in Enterprise IT, Systems Engineering, or IT Automation
• Hands-on experience building workflows in Workato or similar enterprise iPaaS platforms (e.g., MuleSoft, Boomi)
• Proven experience designing, tuning, and evaluating prompts for large language models to achieve reliable outcomes
• Deep understanding of ServiceNow, Okta, Slack, and Google Workspace administration and API ecosystems
• Experience working in regulated environments with strong knowledge of data governance, identity management, and secure AI data pipelines
• Proficiency in Python, PowerShell, JavaScript, or similar languages for automation and API integrations
• Legal authorization to work in the U.S. is required
• As a contractor, including remote contractors, you may be required to complete a background check
• Advanced administrative experience with ServiceNow, Okta, Google Workspace, or Slack beyond API-level integrations
• Experience deploying and managing Microsoft Entra ID and Azure Virtual Desktop environments in a scalable, automated manner
• Experience with Apple device management using modern MDM solutions such as Jamf, Kandji, Intune, or Workspace ONE
• Familiarity with infrastructure-as-code practices using tools such as Terraform, GitOps workflows, or similar automation frameworks