Emergency Call Handling Project Manager

Motorola Solutions is a global community focused on keeping people safer everywhere. As an Emergency Call Handling Project Manager, you will help customers deploy Next Generation 911 solutions to enhance their emergency response capabilities.

Responsibilities:

• Accountable for the successful implementation, cutover, and hand-off to Support for emergency call handling projects
• Writes, manages, and implements the master project plan using automated project management tools, processes, and procedures
• Measures the performance relating to achieving each set of goals
• Understands business implications on all projects
• Acquires and maintains a high-level understanding of relevant internal organizational work flows and practices
• Serves as the primary point of contact for customers, subcontractors, and internal staff for the project
• Establishes and maintains contact with customers and channel partners as relates to their specific project
• Provides regular status updates
• Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines
• Initiates, generates, and maintains project schedules
• Leads scheduling status reviews with team members to track current status against planned progress
• Initiates, generates, and maintains the project budgets (labor and capital) and financial objectives (revenue, margin, and cash)
• Analyses project costs and leads cost status reviews with other team members and management to track current status against planned progress
• Perform detailed analyses of program data and recommend solutions to customers
• Provides ongoing assessment and coverage of the risks associated with a project
• Alert management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues

Requirements:

• High School diploma, Technical Certificate, Associates, or Bachelor's degree in Business, Communication, IT, or Technology required
• 3+ years of Project Management and Emergency Call handling experience required
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Must be able to effectively lead and drive all assigned projects
• Experience with Public Safety communications systems
• Proficient in developing project documents as well as having experience in a cloud-based document management system (Google Workspace)
• Project Management Professional (PMP) and/or Certified Associate in Project Management (CAPM) desired but not required
• Understanding local public safety customers, such as police, fire, and emergency medical services, is a plus
• Must be a self-motivated team player able to work effectively with general guidance toward objectives
• Must have excellent interpersonal, presentation, and negotiation skills
• Work collaboratively with regional and territorial management
• Must be able to effectively communicate with relevant peers and senior stakeholders