Salesforce Administrator / Developer

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform. They are seeking a highly skilled Salesforce Administrator to manage and optimize Salesforce, develop custom solutions, and ensure the system supports evolving business needs.

Responsibilities:

• Manage and configure Salesforce applications to meet business requirements
• Perform regular system maintenance, including user management, data integrity, and security settings
• Implement and manage custom objects, fields, formulas, validation rules, and flows
• Develop and maintain basic reports, dashboards, and analytical tools to support business decision-making
• Monitor and troubleshoot system performance and resolve issues as they arise
• Assist in designing and testing custom Salesforce solutions under the guidance of senior team members
• Support Salesforce integrations with other systems and third-party applications using available tools
• Collaborate with stakeholders to gather requirements and deliver enhancements that improve user experience and business processes
• Assist in Salesforce-related projects, ensuring timely updates and quality delivery
• Work closely with cross-functional teams to understand business needs and help prioritize work
• Provide user training and support to enhance system utilization and effectiveness
• Create and maintain documentation for system configurations and customizations
• Stay current with Salesforce releases, features, and best practices, suggesting platform improvements when relevant

Requirements:

• Salesforce Administrator Certification (required)
• Bachelor's degree in Business, Information Systems, or a related field (or equivalent experience)
• 1-3 years of experience in Salesforce administration
• Skilled with Salesforce configuration tools like Flows, validation rules and formulas
• Experience with Salesforce security settings and user management
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Detail-oriented with a commitment to delivering high-quality work
• Exposure to or experience with Agentforce is a plus