Cardinal HealthRemote
Business Analyst, Service Now EA Workspace
United States
Full-time
2 hours ago
$81,000 - $127,000 USD
H1B Sponsor Likely
Key skills
ServiceNow EA WorkspaceConfiguration Management DatabaseServiceNow certificationsITIL v3/V4 FoundationAgile methodologyAnalytical skillsLucid chartsMS WordMS ExcelGoogle DriveProblem-solving skillsCommunication skillsServiceNowAgileCommunication
About this role
Cardinal Health is a leading healthcare services and products company. They are seeking a highly skilled Business Analyst with expertise in ServiceNow Enterprise Architecture Workspace and Configuration Management Database (CMDB) to bridge business stakeholders and technical teams, ensuring accurate configuration data and enabling enterprise architecture insights that drive IT service excellence.
Responsibilities:
- Develop and maintain project plans, track progress, and communicate updates to stakeholders
- Manage expectations and align deliverables with IT policies, resource constraints, and best practices
- Collaborate with stakeholders to gather and analyze business requirements for EA Workspace and CMDB
- Create process flows, data models, and wireframes to document requirements clearly
- Translate business needs into functional specifications and user stories
- Configure and optimize CMDB data models to ensure data integrity and compliance with enterprise architecture standards
- Support CI lifecycle management and maintain accurate CI relationships
- Work closely with ServiceNow developers and architects to implement solutions
- Conduct surveys, gap analysis and recommend improvements to existing ServiceNow processes
- Create and execute test cases; manage UAT and obtain user acceptance sign-off
- Maintain documentation including workflows, data dictionaries, and training materials
- Leverage business knowledge to drive process improvements and enhance system usability
- Provide trainings to stakeholders
Requirements:
- 4-8 years of experience, preferred as a Business Analyst in ITSM environments
- Bachelor's degree in related field, or equivalent work experience, preferred
- Minimum 2 years hands-on experience with ServiceNow EA Workspace (Application Portfolio Management), CSDM, and CMDB modules
- ServiceNow certifications (CSA, CIS for CMDB/APM)
- ITIL v3/V4 Foundation certification
- Experience implementing systems using Agile methodology
- Strong analytical, problem-solving, and communication skills
- Proficiency in tools such as Lucid charts, MS Word, MS Excel, and collaborative platforms like Google Drive