Customer service representative (CSR) (Only W2)

Ampstek is a company seeking a Customer Relations Specialist (CSR) to handle order requests for internal and external submissions. The role involves data entry, verifying order accuracy, and ensuring customer satisfaction in a non-customer-facing position.

Responsibilities:

• Work independently on case orders and, at times, with other groups to request additional order information necessary to complete order submissions
• Check source documents for accuracy
• Verify data and correct data where necessary
• Obtain further information for incomplete documents
• Combine and rearrange data from source documents where required
• Enter data from source documents into the computer systems and forms
• Check completed work for accuracy
• Comply with data integrity and security policies

Requirements:

• Computer and technical skills - 2 or more years of experience
• Attention to detail, multi-tasking, and problem solving
• GSA background check working with Federal accounts
• Telecom knowledge or background is preferred including managed services, Data, Voice, Ethernet, DWDM, SRE, DIA, SD-WAN