Engineer, Voice Implementation
United States
Full-time
1 week ago
$70,000 - $85,000 USD
H1B Sponsor
Key skills
Voicedata networksVoIP systemsMicrosoft Teams VoiceServiceNowITIL methodologyChange managementTraditional phone systemsTeam environmentSelf-motivatedProject ManagementChange Management
About this role
Thrive is an innovative technology solutions provider focused on Cyber Security and Managed Services. They are seeking a Voice Implementation Engineer responsible for completing telephony projects, performing site assessments, and engineering tasks to onboard Thrive Managed Voice Services for clients.
Responsibilities:
- Travel to client locations to perform comprehensive site assessments based on project requirements including:
- Identify any ancillary voice devices and associated analog line dependencies
- Assess the network and infrastructure readiness of a location for VoIP and identify any telephony requirements of a location, any additional cabling needs, and overall recommendations
- Implementation of IT projects related (but not limited to) the following:
- Implementation of Microsoft Teams Voice
- Porting of numbers between carriers
- Configuration of advanced telephony
- Ability to handle diverse telephony environments in a wide cross section of business clients
- Analyze and document an unfamiliar client environment while assessing the quickest path to completion of project goals
- Clearly and professionally communicate project plans, potential impacts and testing procedures to customers
- Track and manage time effectively to accomplish multiple ongoing projects
Requirements:
- Must be willing and able to travel frequently (approximately 50% of the time), including overnight stays
- Travel and accommodation expenses covered by Thrive
- Bachelor's Degree, Technical Degree or equivalent work experience
- 1-3 years of experience in successful operation and support of voice and data networks
- Self-motivated with ability to work both independently and in a team environment
- Experience using ServiceNow (or other project management software)
- Experience in ITIL methodology and change management processes
- Knowledge of traditional phone systems, Avaya/Nortel/NEC/Star2Star strongly preferred
- Familiarity with modern VoIP systems, Teams/8x8 strongly preferred