Remote Customer Service Rep - Training Products

Lion is an award winning, high growth company that manufactures and sells innovative fire and safety training products to a global customer base. The Customer Service Representative (CSR) supports customers using digital and live fire training products, providing timely and accurate assistance to ensure a positive customer experience.

Responsibilities:

• Answer calls and respond promptly to emails to effectively handle customer inquiries
• Document customer interactions in our CRM
• Provide technical support to resolve product problems
• Provide customers with product and service information
• Performs other duties as assigned or required by the position

Requirements:

• Previous customer service experience
• Excellent listening, organization & problem-solving skills
• Ensure that all customer problems are resolved in a timely and satisfactory manner
• Works well in a team environment
• High School diploma or equivalent
• Hearing and vision required to be within normal ranges with or without correction
• Must be able to communicate effectively
• Displays ambitious, positive attitude
• Interpersonal skills to build relationships with all levels of the organization
• Ability to manage multiple priorities, meet deadlines, work proactively and independently in a fast changing environment
• Strong communication skills (verbal and written)
• Salesforce experience preferred
• Oracle experience preferred