Technician Operation & Innovation Project Manager

Trane Technologies is a leader in creating innovative climate solutions for a sustainable world. The Technician Operation & Innovation Project Manager will support HVAC Service Technicians by implementing projects that enhance their safety and productivity, collaborating with cross-functional teams to improve operations and processes.

Responsibilities:

• Lead the development and implementation of a series of programs and applicable standard work to improve the efficiency of our technicians, mitigate safety risks, and increase the service level provided to our customers
• Conduct service technician needs assessments in collaboration with regional service leadership, and other key stakeholders, to identify high impact areas for improvement in the service technician workflow
• Partner with regional field teams to implement process changes and improvements, and facilitate best practice sharing
• Leverage field experience to help identify and implement solutions that minimize hazards and risks to our HVAC technicians and field associates
• Support our EHS organization by engaging in incident reviews and assisting with the identification and mitigation of incident root causes
• Collaborate with our Fleet team to ensure vehicle selections and upfitting address the safety and productivity needs of our drivers
• Partner with IT, Training and Development, and Technical Service and Support, to facilitate and improve technician on-boarding and development needs
• Gather and create relevant, current, and technician-specific content for monthly Operations Meetings. Work with Communications team to create monthly communication package for regions to use in their monthly Operations Meetings
• Use internal communication platforms to proactively share relevant technician-specific information, updates, and expectations
• Lead technician-specific discussion forums via our intercompany social networks to share important information and assist with improving safety and productivity
• Partner with SGTs and engineering teams to ensure serviceability is addressed in New Product Development (NDP) activities. Lead efforts to integrate serviceability into core products such as chillers and I-Paks
• Manage Service Specialty Tool program. Partner with regional offices and engineering for after-market specialty tool needs and engage with engineering on NPD standard work to ensure service tools are addressed during the product design phase
• Support Digital Transformation Team on identifying and deploying technician-specific technologies that improve productivity, safety, and customer satisfaction
• Lead efforts to improve and sustain the development and implementation of Service Interventions
• Support Services and Product Growth teams to help generate, develop, and launch new services offerings
• Work closely with digital and energy services teams to optimize the use of field technician technologies and tools
• Apply lean principles and the phase/gate process to run projects and drive continuous improvement opportunities
• Establish and validate business case models for HVAC Service technician improvement opportunities

Requirements:

• High School Diploma or equivalent required
• A minimum of 8 years of experience as an HVAC Technician or equivalent experience
• Demonstrated success defining and launching projects and services
• Excellent written and verbal communication skills
• Excellent team management skills
• Proven ability to influence cross-functional teams without formal authority
• Sound project management, analysis, problem resolution, team-building, judgment and decision making skills
• Must be able to travel 25-35% of the time
• Lean Principles and Phase/Gate experience preferred
• Experience working within a complex organization that spans many functions and geographies