Principal Customer Success Manager

Atlan is a company focused on building the missing context layer for data and AI, helping enterprises bridge the gap in AI value realization. As a Principal Customer Success Manager, you will partner with data-driven enterprises to drive the adoption of Atlan’s Active Metadata Platform, ensuring that data strategies align with measurable business outcomes.

Responsibilities:

• Manage a focused portfolio of 5–8 of Atlan’s largest customers, guiding them from adoption to measurable ROI & expansion
• Advise executive stakeholders across Data Governance, Analytics, Engineering, and functional teams to align Atlan’s adoption with outcomes that drive revenue, efficiency, and risk reduction
• Champion Active Metadata and AI-native governance across the modern data ecosystem, helping world-class data teams collaborate with confidence
• Partner with Product, Engineering, and GTM to translate customer insights into platform innovation
• Build consultative partnerships to define and deliver each customer’s data & AI strategy using Atlan
• Establish credibility with senior stakeholders (CDO, CIO, VP of Data) and drive alignment on strategic initiatives
• Ensure high engagement and measurable business impact across technical and business teams
• Guide customers through the process and cultural shifts needed for modern data governance and metadata management at scale
• Represent customer perspectives internally, helping shape Atlan’s roadmap and go-to-market approach

Requirements:

• 10+ years in Customer Success, Consulting, or Data, with experience managing complex enterprise or strategic accounts
• Strong understanding of the modern data stack ecosystem
• Skilled at quantifying value (revenue, cost, risk) and co-creating success plans that drive adoption and outcomes
• Proven ability to engage and influence senior decision-makers and economic buyers
• Comfortable discussing data architecture, integrations, and workflows; bridges business and technical perspectives seamlessly
• Demonstrated success driving adoption, retention, and measurable business impact within complex enterprise environments
• Ideally based on the East Coast to align with customer coverage and team collaboration