Key skills
Video Management SystemsServer equipment troubleshootingCable termination (T568B)Hand tools proficiencyPower tools proficiencyBasic computer skillsOSHA certificationBISCI certificationVerbal communicationWritten communicationLeadership
About this role
Serco Inc. is seeking an Engineering Technician (Mid) to support their IMCOM Video Management System (VMS) Upgrade team. This role involves assisting with server hardware and software setup, conducting testing on the VMS, and resolving technical issues related to VMS endpoints, all while adhering to safety standards and procedures.
Responsibilities:
- Assist with server hardware and software setup/installation and configuration of the video management system (VMS) using the documented standard and according to prescribed sequence
- Conduct testing on the VMS
- Follow specific instructions, assemble, or construct simple or standard equipment or parts, service or repair simple instruments or equipment
- Ensure cable management and potentially terminate Cat 6 using T568B color code standard
- Check electrical connections are properly connected, fixed and secured
- Analyze and resolve technical issues related to VMS end points
- Conduct administrative duties such as timekeeping and expense reporting, according to policy and procedures and within a timely manner
- Adhere to safety standards and always follow all OSHA and safety rules
- Proficiency in using hand tools, power tools, and a cable tester
- Follow documented standard procedures / instructions to setup/install and configure the VMS
- Exhibit professional behavior that promotes teamwork, cooperation, and productivity
- Other duties may be assigned
Requirements:
- Must be willing to travel up to 90% of the time both CONUS & OCONUS (up to 4 months at a time)
- The ability to obtain a passport within 60 days of being hired
- Be able to receive a favorable determination from the National Agency Check (NACI)
- US Citizenship required
- Must be able to obtain access to all military installations and obtain a CAC (Common Access Card)
- A valid driver's license and clean driving record
- A High School Diploma/GED
- Minimum 2 years of experience in VMS and/or working with server equipment and experience troubleshooting and resolving issues related to server rack equipment
- Minimum 1 year of experience installing rack equipment, cable conveyance, and all peripheral equipment
- Strong troubleshooting skills with hardware and software video management systems and networking devices
- Proficiency in using hand tools, power tools, and a cable tester
- Experience in pulling, dressing, and terminating cable using 568B standard
- Verbal and written communications skills are essential for interacting with on-site lead, team members, on-site customer, project lead, project engineer and leadership
- Proficient in basic computer skills (MS Word, Excel, Outlook, required)
- Ability to perform basic administrative tasks (timekeeping, expense reporting) in a timely manner
- Be willing to work more than 40 hours/week
- Be able to work after normal duty hours depending on customer requirements
- Be able to work in areas with drafts, loud noise, temperature variation/high heat, confined (crawl) spaces, climb dry dock stairs/ladders, work in kneeling position for layout of cable runs under false decking, lift up to 50 pounds (without assistance) with 80% of work requiring carrying, pushing, and/or pulling up to 40 pounds for majority of shift while being in a standing, crouching, or walking position
- Work during inclement weather or other adverse conditions
- Experience with Pelco or Genetec or similar Video Management Systems
- Military background
- A current OSHA certification
- A current BISCI certification
- A current US passport
- An Active DoD Secret Level Security Clearance