Product Technical Account Manager

AccuLynx is a leading SaaS application serving exterior construction businesses, providing innovative solutions for managing sales pipelines and production. The Technical Account Manager will act as the primary technical liaison for key enterprise customers, ensuring their success through proactive engagement and technical support.

Responsibilities:

• Serve as the primary technical point of contact for assigned enterprise accounts
• Conduct recurring (monthly) technical review meetings with customers to:
• Review open issues and escalations
• Identify systemic gaps or friction points
• Prioritize needs based on business impact
• Advocate for customer needs internally by collaborating with Product Managers to ensure critical issues are properly scoped and incorporated into roadmaps
• Coordinate cross-functional resolution of high-priority technical requests
• Provide customers with regular updates on the status of critical issues, enhancements, and integrations
• Consult with customers on best practices, workflows, and optimization opportunities within the AccuLynx platform
• Identify patterns across enterprise accounts and surface insights that inform broader product strategy
• Escalate technical risks appropriately while maintaining clarity in executive-level communication
• Partner with Account Management and Customer Success to ensure retention, expansion, and long-term satisfaction
• Maintain documentation of account health, open technical initiatives, and advocate for roadmap inclusion and alignment

Requirements:

• 5+ years of experience in Technical Account Management, Enterprise Customer Success, Product Management, or a related technical-facing role within a SaaS environment
• Strong understanding of APIs, integrations, and data workflows
• Ability to translate complex technical issues into clear business language
• Experience working with cross-functional product and engineering teams
• Strong organizational skills and ability to manage multiple enterprise accounts simultaneously
• Proven ability to prioritize competing customer demands with strategic judgment
• Excellent written and verbal communication skills
• Comfortable operating in a consultative, strategic capacity with executive-level stakeholders
• Experience supporting enterprise SaaS customers in high-growth environments
• Background in Product Management or Engineering
• Experience managing integration-heavy or API-driven accounts
• Familiarity with financial system integrations (ERP, accounting, payments)
• Experience facilitating roadmap alignment conversations between customers and product teams
• Strong data literacy and ability to analyze customer usage trends