Senior Product Manager

Crunchtime is a global software development company that provides solutions for restaurant operations. They are seeking a Senior Product Manager to drive the strategic growth of their Operations Execution platform, focusing on customer-centric product innovations and collaborating with cross-functional teams.

Responsibilities:

• Drive aggressive growth strategy to rapidly scale our market-leading platform across all restaurant chain segments
• Pioneer breakthrough features through bold experimentation and direct customer discovery in restaurant environments
• Build personal relationships with customers to gain deep understanding of their Jobs to be Done, pain points and goals
• Lead competitive innovation by identifying and capturing emerging market trends before competitors
• Assist with the development and execution of the product vision and strategy
• Define and analyze growth metrics to inform product success

Requirements:

• Experience building and iterating products with cross-functional teams in an agile environment
• Excellent written and verbal communication and presentation skills with the ability to articulate customer problems to solve
• Systems thinking and analytical mindset to make decisions based on quantitative and qualitative feedback
• Experience using customer and product discovery frameworks such as, but not limited to: User Story Mapping, Customer Journey Mapping and Jobs to be Done
• Ability to engage directly in technical conversations and translate to a non-technical audience
• 5+ years of experience managing B2B software products
• Experience growing ARR of SaaS B2B products
• Experience in restaurant technology
• Domain experience in food service, food safety, QSR/FSR, retail operations, operations research or related fields