Salesforce Developer (100% REMOTE/NO C2C)

Amerit Consulting is a fast-growing staffing and consulting firm seeking an accomplished Salesforce Developer. The role focuses on implementing Service Cloud with an emphasis on Call Center Set-up, including configuring Genesys CCaaS and regression testing of Service Cloud Voice.

Responsibilities:

• Seeking a Salesforce Developer with experience implementing Service Cloud with a focus on Call Center Set-up
• This includes configuring Genesys CCaaS call pop, softphone, click-to-dial, and queues and automation required for inbound call handling
• This role will require regression testing the existing implementation of Service Cloud Voice prior to and after deployment of Genesys Integration

Requirements:

• Salesforce Service Cloud implementation experience
• Salesforce Call Center configuration including CCaaS
• Candidate must be authorized to work in USA without requiring sponsorship
• Genesys Cloud CTI Adapter
• Health Cloud (or Salesforce in a healthcare setting)
• Salesforce Service Cloud Voice
• Salesforce Administrator
• Salesforce Service Cloud