Melaleuca is a leading Health and Wellness company dedicated to enhancing the lives of those they touch. They are seeking a Bilingual Customer Service team member who will be responsible for answering inbound customer service calls and resolving customer issues while providing a world-class experience.
Responsibilities:
- Answer calls in a professional and courteous manner with a goal of having the customer feeling "delighted"
- Analyze customer situations and determine viable options that will serve them best
- Accurately place telephone orders offering specials, promotions and services that help meet customers needs
- Work independently and professionally
Requirements:
- Able to help customers in Spanish and English fluently
- Flexibility is a must in this position; Full time is 20+ hours a week
- Proficient in keyboarding and computer skills
- Able to analyze problems
- Able to work fast paced and under stress
- Able to perform essential duties and responsibilities with efficiency and accuracy
- Able to handle confidential information
- Able to type 30+ WPM