Sales Engineer [US]

Rocket.Chat is the world's largest open-source communications platform, seeking a Senior Sales Engineer to support their US territory. In this role, you will leverage your technical expertise and consultative sales skills to assist prospects and customers, focusing on high-impact initiatives within the public sector.

Responsibilities:

• Owning and executing key pre-sales activities including technical presentations, product demonstrations, and proof-of-concept (PoC) engagements
• Partner closely with Account Executives to jointly own the sales cycle, account strategy, and technical success of assigned opportunities
• Install, support, and maintain Rocket.Chat solutions during proof-of-concept deployments to ensure technical success and customer confidence
• Develop and deliver technical content in response to RFPs, RFIs, and other formal procurement processes
• Engage in infrastructure and architecture discussions to define appropriate system designs based on each customer’s technology landscape and operational requirements
• Drive deeper and broader engagement within accounts by identifying additional use cases, alternative solutions, internal sponsors, and opportunities that require collaboration with other customer teams or internal Rocket.Chat stakeholders
• Elicit, document, and analyze customer business and technical requirements, translating them into value-based proposals that address key business drivers and pain points—guiding opportunities toward both a technical close and a business win
• Act as a liaison with Product Management by communicating market feedback, feature requests, and emerging customer needs from prospects and existing customers
• Build and maintain strong relationships within the partner ecosystem by collaborating with the Channel Sales team to support joint opportunities
• Enable and train partners on Rocket.Chat products and solutions, ensuring they are equipped to support opportunities through technical validation and closure

Requirements:

• Proven experience in technical pre-sales or Sales Engineering roles within enterprise software environments
• Fluency in English, with the ability to clearly articulate complex technical and business concepts
• Demonstrated experience delivering customer training, product demonstrations, and executive-level presentations
• Strong ability to communicate and engage with enterprise executives and senior decision-makers
• Passion for technology and sales, with a consultative, solution-oriented mindset
• Proven capability to lead in-depth discussions around business and technical requirements, value-based selling, and solution design through demonstrations and proof-of-concepts
• Hands-on experience with containerization technologies, including Docker and Kubernetes
• Experience installing, configuring, and administering UNIX/Linux-based systems
• Working knowledge of both relational and non-relational database technologies, including prior experience with MongoDB
• Experience with major cloud platforms such as AWS
• Familiarity with identity and access management solutions, including Active Directory and LDAP
• Willingness and availability to travel as required
• Experience working with open-source business models
• Experience supporting or selling mission-critical SaaS platforms in enterprise or regulated environments
• Working knowledge of JavaScript and other programming or scripting languages
• Prior military experience and/or an active U.S. security clearance (or eligibility to obtain one) is a strong plus