Manager, Data Product Strategy and Partner Support

ASPCA is a nationally recognized organization dedicated to improving the lives of animals. They are seeking a Manager, Data Product Strategy & Partner Support to oversee data product stewardship, ensuring quality assurance, documentation, and effective engagement with stakeholders to enhance data-driven decision-making in animal welfare.

Responsibilities:

• Serve as Product Manager for the SAC data portal and related technical platforms, scheduling tasks, managing backlog, defining requirements, and production release readiness
• Oversee technical deliverables, timelines, and acceptance criteria, ensuring clarity, alignment, and successful execution by development partners
• Execute data integrity, governance and scalability strategy under advisement of Director of Data Strategy and Partnerships
• Ensure documentation is accessible to both technical and non-technical stakeholders
• Coordinate Application Programming Interfaces (APIs) development efforts with IT/developers, and guide expansion of data collection and data improvements
• Maintain and groom the product backlog, balancing user needs and organizational priorities
• Lead testing for developer/IT products, identify any issues or inefficiencies, and communicate issues for resolution before products go to production
• Monitor platform performance, usage trends, and recurring issues to proactively recommend improvements
• Provide responsive, high quality support to shelters and partners through the SAC Helpdesk, ensuring a positive and consistent experience
• Serve as the first point of triage for technical or data-related issues, coordinating resolution and communicating effectively with internal teams
• Identify recurring support issues and translate them into product or process improvements
• Support onboarding for new organizational participants by providing resources
• Represent SAC at conferences throughout the year, providing in-person customer service, troubleshooting, and engagement

Requirements:

• Problem-solving, process improvement, and project management skills
• Proficiency with Microsoft Suite and Google Suite required
• Familiarity with CRMs
• Ability to serve as bridge between SAC program needs and IT/developers
• Prompt and professional customer service experience, ideally with shelters, rescues and other stakeholders
• Proficiency in writing SQL queries and working with relational databases required (e.g. PostgreSQL, BigQuery, etc.)
• Working as a self-starter, leading teams, and working within a team
• Translating user needs into clear requirements
• High school diploma, GED, or equivalent professional experience required
• 3 years of combined professional experience in a role providing client engagement and support and data strategy required
• Experience providing client engagement and support required
• Experience in data strategy required
• Experience working cross-functionally with technical, data, and non-technical stakeholders required
• English (Required)
• Proficiency with the Shelter Animals Count Portal or similar software strongly preferred
• Proficiency with Tableau and Sendgrid strongly preferred; proficiency in HTML preferred
• Proficient with Agile or iterative development processes preferred
• Product management experience preferred
• Project management experience preferred
• Experience working with and in various shelter management software strongly preferred