Emergency Call Handling Project Manager

Motorola Solutions is a global community dedicated to enhancing safety through technology. The Emergency Call Handling Project Manager will oversee the implementation of safety-focused projects, ensuring successful execution and customer satisfaction while leading a multidisciplinary team.

Responsibilities:

• Is accountable for the successful implementation, cutover, and hand-off to Support May act as a support PM to a Channel PM or maybe as the prime PM for the project
• Develops, manages, and implements the master project plan using automated project management tools, processes, and procedures
• Defines and measures the performance relating to achieving specific goals
• Allocates project staff with required competencies to meet project objectives
• Leads a multidisciplinary project team to achieve successful project completion
• Understands business implications on all projects
• Acquires and maintains a high level of understanding of relevant internal organizational workflows and practices
• Utilizes best practice project management methodologies to ensure maximum project effectiveness
• Serves as the primary point of contact for customers, subcontractors, and internal staff for the project
• Establishes and maintains contact with customers and channel partners as relates to their specific projects
• Provides regular status updates
• Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines
• Interfaces with customers and related project managers and channels
• Leads scheduling status reviews with team members to track current status against planned progress
• Provides ongoing assessment and mitigation plans of the risks associated with a project
• Alerts management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues
• Initiates, generates and maintains the project budgets (labor and capital) and financial objectives (revenue, margin, and cash)
• Analyzes project costs and leads cost status reviews with other team members and management to track current status against planned progress
• Ensures designated standards and processes are followed for assigned projects
• Responsible for monitoring & executing the change management plan per sold contracts

Requirements:

• High School diploma, Bachelor's Degree or 5+ years of experience managing external customers facing complex deployment programs and/or software application deployments required
• 5+ years of experience in Project Management or Program Management required
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• PMP Certification and/ or Certified Associate in Project Management (CAPM) preferred
• Remote position based in the United States with the ability to travel up to 25% of the time
• Experienced with Public Safety communications systems is considered an asset
• Skilled in using project scheduling applications like Microsoft Project, Smartsheets, or similar applications and building intricate master schedules
• Prioritize customer needs, satisfaction, and long-term success as the primary focus in all activities and strategies
• Strong financial acumen, demonstrated experience accelerating revenue growth and containing cost
• Experienced with project risk assessment and risk mitigation strategies
• Must be a self-motivated team player able to work effectively with general guidance toward objectives
• Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements
• Must have excellent interpersonal, presentation, and negotiation skills
• Must be able to think outside of the scope of responsibilities and take initiative
• Must be able to work collaboratively with regional and territorial management
• Must be able to effectively communicate with relevant peers and senior stakeholders